Ice Cream Senior Legal Operations Associate

Senior Legal Associate - Business Integrity & Data Privacy (Ice Cream)

As a Senior Legal Associate within the Ice Cream Legal Powerhouse, you will provide crucial, structured support to the team and the broader business.

Your responsibilities will encompass: (i) assisting the Global Business Integrity Team in their business partnering, core compliance, and investigations to uphold business integrity; and (ii) serving as the initial point of contact for our brands and functions navigating Ice Cream's privacy processes.

This role demands a strong ethical compass, exceptional communication skills, proficiency in working with data, and a passion for making a positive impact.

Responsibilities:

Business Integrity

• Play a key role in managing the speak-up program, including generating reports, ensuring timely and high-quality case closures, and providing guidance and feedback to investigators.
• Conduct quality control checks on investigation reports and outcomes to ensure alignment with Ice Cream policies and standards.
• Triage and resolve conflict of interest and gifts & hospitality disclosures, applying a risk-based approach and escalating issues as necessary.
• Mitigate third-party red flag risks by collaborating with subject matter experts and various business units.
• Support global Business Integrity efforts by ensuring Ice Cream employees complete mandatory learning programs.
• Collaborate with other functions and regions to foster a culture of integrity and ethical leadership across Ice Cream.

Data Privacy

• Supporting the markets:

  Act as the first point of contact for our brands and functions during the privacy risk assessment process.
• Support data protection advisors within the legal teams in various markets to manage Data Subject Access Requests (DSARs) and Privacy Risk Assessments (PRAs).
• Assist with operational privacy tasks such as data mapping.
• Work collaboratively with local data protection advisors, the Central Data Privacy Legal team, and Business stakeholders on new global projects, including supporting global privacy risk assessments.
• Report on trends in privacy requests/issues, generate standard reports, and contribute to the team's goal of becoming more data-driven in its decisions.

• Protecting our consumers and employees:

  Manage updates to the global privacy notice and serve as the primary contact for individuals who contact Ice Cream centrally with privacy queries.
• Oversee the process for controlling access to documentation.
• Support the central Data Privacy Legal team in ensuring Ice Cream employees receive privacy training.

Key Interfaces

This role involves significant interaction with employees globally. Key stakeholders include:

• Business Integrity and the broader Legal function
• Subject matter experts in areas such as information security, occupational health, human resources, quality, competition, and privacy.
• Third-party compliance teams
• Data privacy team

Key Skills & Relevant Experience

• Professional qualification in Law.
• Experience in ethics and compliance operations.
• Privacy experience or proven experience in the compliance or risk sector.
• Excellent communication and stakeholder management skills (essential).
• Minimum 5 years of hands-on experience in matters related to compliance, investigations, regulatory affairs, case management, or other relevant areas for a global ethics and compliance team.
• 5 years of industry experience working within a large, complex business environment requiring data analysis and balanced risk decision-making.
• Experience providing risk-based advice on various types of compliance interactions.
• Proven ability to achieve outcomes and results by influencing resources not directly under your control.
• Strong attention to detail.
• Ability to collaborate effectively with colleagues across multiple time zones and countries.
• Willingness and drive for process excellence.
• Experience using Microsoft tools for data management and visualization, particularly Excel or PowerBI.
• Excellent written and verbal communication skills.

Preferable

• Experience within a consumer goods or retail environment.
• Broader proficiency across Microsoft tools like SharePoint and Power Automate to innovate and improve ways of working around documentation and workflow management.

Leadership Behaviours

• Execution Responsibility
• Bias for Action
• Growth Mindset
• Consumer and Customer Focus