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IBM - Technical Support Professional - zSoftware CICS Support

IBM - Technical Support Professional - zSoftware CICS Support

IBM

0 - 5 years

4 - 8 Lacs

bengaluru

Posted:None| Platform:

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Skills Required

dbms system administration vsam cobol cics rexx rmf abend-aid smp / e ssl smf ibm utilities ims db sql salesforce ispf tso sdsf technical support jcl java devops tso / ispf smp debugging ca zos tcp mainframes opc mq ip racf mvs jes2 pli file-aid

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Technical Support Professional at IBM you are the first point of contact with our clients. Your main responsibilities are to provide technical support and assistance to clients and business regarding their software issues. We provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye, and the world remains safe because of the dedication our Technical Support has to our clients. Whether you are working on projects internally or for a client, Technical Support is critical to the success of IBM and our CICS clients worldwide. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Required technical and professional expertise:

5+ years experience working on z/OS mainframe

5+ years experience CICS system administration

Knowledge of CICS architecture and components that make up CICS applications

Experience upgrading/customizing CICS

Problem Determination skills - experience using CICS dump and trace diagnostics aids

Ability to take leading role in Critical Situation resolution

Ability to work within a virtual cross-functional team (teaming being an essential part)

Strong communication skills, ability to explain complex technical information in a form consumable by non-technical people and an ability to drill down to customers requirements

Ability to remain calm under pressure, be well organized and self-sufficient

Preferred technical and professional experience Preferred technical and professional experience:

Prior experience using Customer Relationship Management tools such as Salesforce

Knowledge Debugging tools (e.g. IPCS, Fault Analyzer)

Experiences in USS, TCP/IP, SMP/E, RACF, VSAM

Experiences in IMS, DB2, WAS, SSL, MQ, DevOps

Skill in at least one of the following programming languagesAssembler, PL/I, COBOL and JAVA

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IBM - Technical Support Professional - zSoftware CICS Support