2 - 4 years
3 - 6 Lacs
Posted:1 day ago|
Platform:
Work from Office
Full Time
The HVAC Service Manager will be responsible for managing end-to-end service operations, maintenance activities, and service teams to ensure high customer satisfaction, system reliability, and timely resolution of service issues. The role requires strong technical knowledge, leadership skills, and customer-handling capability.
Handle customer complaints, coordinate with clients, and ensure effective resolution within defined timelines. Prepare and track service schedules, AMC planning, service reports, and billing-related documentation. Monitor service performance, response time, and closure status.
Coordinate with Purchase and Stores teams for spare parts availability and vendor support. Ensure compliance with safety guidelines and standard operating procedures at site. Support commissioning, troubleshooting, and root cause analysis of recurring issues. Conduct technical training and performance reviews of service staff.
Generate service MIS, monthly reports, and improvement plans. Support management in service cost optimization, AMC renewals, and upselling of service-related opportunities. Maintain proper documentation, service history, and customer records as per company processes.
Sejal Engineering Solutions
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