Human Resources Director

As a Cognitive HR Delivery Lead at Latinum, you will play a crucial role in driving strategic transformation initiatives and overseeing HR service delivery for one of the esteemed clients. Your responsibilities will include: - Driving the execution of HR operational strategy and ensuring high-quality service delivery across multiple geographies. - Providing strong leadership and governance to shared services programs, ensuring business outcomes, compliance, process excellence, and customer satisfaction. - Managing 35 client accounts across global regions, ensuring P&L accountability (Revenue & Margin). - Championing the transformation journey for clients by introducing cognitive operations through Robotics, Analytics, AI, and Agentic AI. - Collaborating cross-functionally to deliver business process improvements that simplify operations, reduce costs, and elevate the employee experience. - Overseeing staffing programs to ensure timely onboarding, training, and availability of the right skill sets. - Utilizing critical thinking and problem-solving skills to drive continuous improvement and resolve delivery challenges effectively. - Maintaining strong client relationships, supporting pre-sales activities, transitions, and long-term growth. Qualifications required for this role include: - Proven experience in global HR BPS delivery and transformation, with exposure to industries such as Manufacturing, CPG, FMCG, Retail, and Energy & Resources. - Proficiency in Microsoft 365 suite. - Expertise in global HCM tools (Workday, SAP SuccessFactors, or Oracle HCM). - Familiarity with ERP systems and automation platforms. - Strong interpersonal, communication, and presentation skills. - Demonstrated ability to lead and manage diverse global teams. - Strategic thinking and risk management capabilities. Desirable skills include experience in HR Tech implementation or program management, in-depth knowledge of pre-sales and transition methodologies, strong analytical, creative problem-solving, and time management skills. In this role, you will be measured by key success metrics such as the delivery of efficient, accurate, and scalable HR shared services to global clients, achievement of strategic and visionary business goals for clients, smooth implementation of cognitive automation tools and practices, and high client satisfaction and account growth through trusted partnerships. Join Latinum for a unique opportunity to shape the future of HR delivery in a fast-evolving digital landscape, with exposure to global clients and transformative technologies. Be part of a forward-thinking team committed to innovation, excellence, and impact.,