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Huge walkin drive For team leader and quality specialist in kolkata

Huge walkin drive For team leader and quality specialist in kolkata

2 - 6 years

|

0 Lacs

hyderabad bengaluru

Posted:2 days ago| Platform:

Apply

Skills Required

quality audit call monitoring call audit

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Conduct call audits to ensure adherence to process standards, identify areas for improvement, and provide feedback to agents.
Perform quality audits to assess agent performance, evaluate their skills, and recommend training or coaching as needed.
Develop and maintain quality control procedures, guidelines, and documentation.
Monitor calls to detect non-compliance with processes, policies, and procedures; report findings to management for corrective action.

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