Huge Openings For HR Operations

Societe Generale Global Solution Centre

1 - 5 years

1 - 2 Lacs

bengaluru

Posted:6 hours ago| Platform:

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Skills Required

onboarding joining formalities background verification exit process

Work Mode

Hybrid

Job Type

Full Time

Job Description

Role & responsibilities

Onboarding
Background verification
Payroll
Offboarding
Exit Formalities
An advisor on HR Policies and HR systems. Assist SG staff by answering first level queries on emails and phone with excellent communication and interpersonal skills.
Maintain and update staff inputs in HR database with accuracy.
Ability to deliver under challenging and dynamic environment.
Coordinate and follow-up with Level 2, Level 3 and Onsite HR SPOCS for resolution.
Update knowledge Bank / FAQs constantly with new / updated information.
Sensitive handling of SG employee data.
Have a customer centric approach and provide excellent customer satisfaction
Conduct the day-to-day operations in a professional manner
Improve overall satisfaction and delight of the customer in order to improve their confidence in My HR services. This is measured through the customer satisfaction survey scores.
Track / Report daily deliverables. Able to produce reports and dashboards.
Meet / Exceed defined SLAs, Accuracy, and other KPI metrics as agreed
Alert and flag issues on any suspicious queries or inquires to the onsite HR (Level 3) / relevant HRs in shortest possible timeframe
Seek feedback from employees to improve service delivery
Act as back-up for other support locations in My HR

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