Hub Operations -Executive

Job Description

Role & responsibilities Ensure Hub opening & closing is done as per operational standards and requirements. Supervise the Sorters who receive the shipments. Planning as per available resources and allocating shipment for bike and van deliveries. Ensure all team members are trained and are aware of operational standards. Create the Runsheet/Pickup sheet and assign daily work to WMs. Prepare Reports; Check and revert on mails. Prepare and share Day End reports & Collection of cash, accounting and reconciliation with ERP. Participate in delivering the shipment/pickup as per operational requirement to the customer when required. Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR. Adhering & supporting the organization into seamless adoption of new policies & process. Track undelivered shipment in ERP and call customer to identify reasons for non-delivery. Track wish masters performance at a real time basis to ensure all deliveries are completed as per plan. Provide support to the Wish Masters enroute and take necessary actions. Ensure unexplained Zero stock variance at the hubs on a daily basis. Achievement of Key Performance Indicators of TL as per company's goal. Preferred candidate profile Competencies Behaviors, Attitude, Knowledge and Skill desired for the role. Comprehension & Analytical Skills. Customer Orientation & Focus Interpersonal and Interpersonal Communication Capability. Team Building Capability Flexibility & Adaptability Situation Handling and Crisis Management Capability Time Management Capability & Stress Management Coaching Skills Understanding team members capability and adjusting leadership styles. Positive Attitude and Assertiveness with Emotionally Intelligence Managing Disciplinary Process Planning, Organizing and Execution Capability Please share your resumes @ishtiyaque.ansari@flipkart.com, @nileshr.vc@flipkart.com