Hub Manager - Sales & Operations

About the Role

Sales & Operations Hub Manager

Key Responsibilities

1. Sales & Business Development

New Customer Acquisition

• Identify potential clients in target markets and build a strong sales pipeline.
  
• Initiate contact, conduct client meetings, share service proposals, and arrange site visits when required.
  
• Drive the complete onboarding process by coordinating with operations, customer service, and billing teams.
  
• Ensure smooth and timely go-live for all new customers acquired.
  
• Gather market intelligence to identify new business opportunities and competitive advantages.
  

Business Growth from Existing Clients

• Engage regularly with current clients to understand evolving needs and operational challenges.
  
• Identify opportunities to increase business volume through improved service offerings or additional routes.
  
• Maintain strong customer relationships to drive repeat business and enhance retention.
  
• Track monthly growth targets and share insights for improving customer satisfaction and service quality.
  

2. Hub Operations Management

• Plan daily vehicle requirements, coordinate with transporters, and ensure timely vehicle placement and dispatch.
  
• Oversee stacking, loading sequences, weight distribution, and ensure all consignments are accurately checked and sealed.
  
• Ensure

  zero-error booking

  , accurate SO creation, and proper documentation within ERP systems (NetSuite).
• Prepare and maintain truck summary sheets, dispatch logs, and comprehensive MIS reports for management and customers.
  
• Supervise attendance, shift planning, and discipline for warehouse and transport teams.
  
• Ensure accurate stickering, labelling, routing, and proper identification of consignments before dispatch.
  
• Track and upload E-PODs, collect physical PODs, verify accuracy, and maintain systematic logs for billing and audit requirements.
  
• Collaborate with customer service, accounts, and other hubs for inter-branch coordination and issue resolution.
  
• Investigate shortages/damages, prepare incident reports, and implement preventive measures.
  
• Collect freight statements, verify billing rates, and follow up with customers for timely approvals.
  
• Maintain clear, organized records for audits, compliance, and performance tracking.

Qualifications

• Bachelors degree on Post Graduation in Business, Logistics, Supply Chain, or related field.
  
• Strong communication, negotiation, and relationship-building skills.
  
• Excellent operational knowledge, particularly in dispatch planning and documentation processes.
  
• Expertise in MS Excel, MIS reporting, and ERP systems
  
• Leadership ability to manage on-ground teams and cross-functional coordination effectively.