HR Shared Services Associate

Department

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Roles and Responsibilities

• Managing timely and accurate processing of the Zydus Recruitment and Data Management Back office activities
• Managing HUB and Location Shared Services Team with set KPI & KRA of SLA
• Integral part in setting up Location shared Service across Zydus PAN India Locations
• This position will work closely with HR BP, transactions are processed accurately and in compliance with statutory and policy regulations
• Position will be responsible to have detail level under Cloud HRMS systems and processes within organisation and different at BU Level.
• Implement and manage processes to effectively track recruitment and data management activities such as review of SLA (Timeliness & Quality), Escalations, Customer (HRBP & Employees) feedback
• Partner with the HRBP, Location SPOC and Cross function operations team on process, issues and gap analysis.
• Work with all stakeholders to ensure implemented solution meets defined success criteria
• Ensure Quality check of processed transaction and zero defect to end requester
• Ensure that all the HR Policy governance with the Zydus are met
• Issue input error report and provide solution for ensuring smooth processing and accurate output
• Conduct deep dive root cause analysis in issues / escalations and identify process breakdowns
• Practicing Quality checks across all processes of HR Operations
• Maintains all HR Operations & Policy SOPs and ensure that they are update and passed to wider HR Team
• Weekly, Monthly, Quarterly performance report of self and team around Accuracy, Timeliness & Customer Satisfaction
• Liaise with statutory and internal auditor - for half yearly audits, tax regulators, accounting regulators and regulatory bodies. provide information to auditors, shareholders and other stakeholders on a timely basis