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Market complaints - Sr. Executive

Market complaints - Sr. Executive

Zydus Lifesciences

4 - 9 years

6 - 16 Lacs

Ahmedabad

Posted:1 month ago| Platform:

Apply

Skills Required

OSD Market Complaints Change Control Formulation Investigation Deviation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Receive and Log Complaints
:

Record and evaluate complaint submissions from customers regarding manufacturing defects or issues.
Ensure all complaints are logged accurately in the complaint management system.

Investigate Complaints
:

Conduct thorough investigations to determine the root cause of the complaint.
Coordinate with internal departments (Quality Assurance, Regulatory Affairs, Production) to gather necessary information.

Communicate with Stakeholders
:

Communicate with customers to understand their concerns and provide updates on the investigation.
Liaise with healthcare providers, if applicable, to acquire relevant complaint information.

Regulatory Compliance
:

Ensure timely processing of complaints in accordance with regulatory requirements.
Generate and submit reports to appropriate authorities and government agencies as required.

Corrective Actions
:

Recommend and implement corrective and preventive actions (CAPA) to address and prevent recurrence of issues.
Monitor the effectiveness of implemented actions.

Documentation and Reporting
:

Maintain detailed records of all complaint investigations and resolutions.
Prepare trend reports and metrics to capture and analyze complaint data.

Audit Preparation
:

Participate in activities to prepare for audits and inspections.
Ensure all documentation is compliant with GMP (Good Manufacturing Practices) standards.

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