Job Title: HR Service PartnerLocation:Chennai, IN
Reference No:
3162
Office Type:
Office
Elevate Your Career with Zalaris
Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions.We're big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly make a difference.We foster open communication and short decision-making paths that encourage creative and innovative thinking.Zalaris culture is rooted in values inspired by Nordic working ethos:
everyone matters, aiming high and team spirit
. We're committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness. Zalaris employees come from different backgrounds, cultures, and walks of life, and we are proud of it.
Role Summary
As an
HR Services Partner
, you will play a pivotal role in delivering strategic HR support and operational excellence across the EU region. With deep expertise in
SAP SuccessFactors
and
HR Shared Services
, you will collaborate with business leaders to drive transformation, optimize HR systems, and ensure seamless service delivery. This role demands a proactive, solution-oriented professional with a strong understanding of European HR practices and a passion for continuous improvement.
Your Responsibilities
Core Competencies
- HR Operational Excellence
- Demonstrates expertise in executing HR processes with speed, accuracy, and consistency.
- Executes recruitment, onboarding, and offboarding steps with minimal errors.
- Manages employee data changes and documentation accurately.
- Maintains strong understanding of HR policies and ensures adherence.
- Prioritizes tasks effectively in a high-volume environment.
- Client & Stakeholder Management
- Builds strong relationships and provides high-quality support to clients and internal teams.
- Acts as a reliable point of contact for HR queries and escalations.
- Communicates clearly, confidently, and professionally.
- Anticipates stakeholder needs and proactively provides solutions.
- Fosters trust through timely communication and follow-ups.
- Analytical & Reporting Skills
- Uses data, reports, and HR metrics to support decision-making and improve processes.
- Prepares HR reports with accuracy and attention to detail.
- Identifies patterns, trends, or issues in employee data.
- Provides insights that help enhance HR operations.
- Uses HRIS platforms effectively to extract and analyze data.
- Process Improvement & Governance
- Ensures process consistency, identifies improvement areas, and maintains updated HR documentation.
- Regularly updates SOPs, process descriptions, and work instructions.
- Identifies inefficiencies and proposes process enhancements.
- Ensures tasks adhere to defined process timelines and SLAs.
- Understands the impact of process changes on service delivery.
- Compliance & Regulatory Awareness
- Ensures that HR operations comply with legal, regulatory, and organizational standards.
- Monitors changes in employment laws and updates stakeholders.
- Ensures documentation and records meet compliance standards.
- Supports audits and provides required information promptly.
- Applies compliance requirements consistently across cases.
- Problem Solving & Issue Resolution
- Investigates issues, provides solutions, and handles escalations effectively.
- Responds quickly and calmly to escalations.
- Identifies root causes and resolves issues with minimal supervision.
- Recommends preventive actions to avoid repeat issues.
- Balances policy adherence with practical solutions.
- Communication & Interpersonal Skills
- Communicates effectively with employees, managers, and client teams.
- Adapts communication style to suit different audiences.
- Explains HR processes clearly and professionally.
- Maintains positive working relationships across teams.
- Demonstrates empathy and professionalism in employee interactions.
Technical Competencies
Technical Competencies
HRIS Proficiency
- Hands-on experience with SAP, SuccessFactors, or equivalent systems.
- Ability to perform employee data updates, run reports, and maintain data accuracy.
HR Documentation
- Skilled in preparing employment contracts, letters, reports, and process documents.
- Maintains high standards of accuracy and confidentiality.
Recruitment & Hiring Practices
- Experience across sourcing, screening, offers, and pre-employment checks.
Employee Lifecycle Management
- Strong understanding of LOA, attendance, benefits, and employee queries.
Offboarding Processes
- Knowledge of resignation handling, exit documentation, and process closure steps.
Experience Requirements
- 6-8 years of HR operations or HR shared services experience.
- Client-facing HR experience or HR consulting exposure preferred.
- Experience in global delivery environments (onshore/offshore).
- Familiarity with regional employment laws and compliance frameworks.
What We Offer
- Global Exposure: Work with diverse teams across the EU region and contribute to international HR initiatives.
- Professional Growth: Opportunities for upskilling in HR technologies, leadership development, and cross-functional projects.
- Innovative Environment: Be part of a forward-thinking HR team driving digital transformation.
- A strategic role with the opportunity to impact the organization significantly.
- Collaboration with an innovative and supportive leadership team.
- Competitive salary and benefits package.
- Opportunities for continuous learning and professional development.
Ready to become part of our team Join us at Zalaris and be a part of a vibrant, collaborative community of Tech HR and payroll experts dedicated to grow and innovate. #team Zalaris
