HR Service Center Representative

You will be responsible for responding to inquiries related to HR policies, health benefits, and employment verification. Ensuring adherence to data privacy retention requirements will be a crucial part of your role. Auditing HR functions, resolving issues following SOPs, and processing HR invoices will be among your primary duties. Additionally, you will provide guidance on self-service features of the HCM system, assist in job code creations, and approve offer letters for the compensation team. Your responsibilities will also include processing Sharepoint updates, uploading employee documents, and assisting the Learning & Development team in loading courses and processing enrollments. Collaborating with practices, compliance team, and functional specialists to resolve issues and communicate findings professionally and in a timely manner will be essential. Administering HR policies, collaborating with team members, and implementing process improvements are also part of the role. To qualify for this position, you should have a minimum of 1 year of HR generalist experience and a bachelor's degree. Proficiency in Microsoft Office Suite and HRIS, preferably UKG, is required. You should be willing to work non-traditional hours to collaborate with US teams. Strong communication, listening, and empathy skills are essential, along with experience in remote work across different time zones. Excellent written communication and interpersonal skills are necessary to engage with business leadership and functional teams effectively. Flexibility to adapt to changing work demands is also crucial. This role will involve flexible and rotational shift timings based on business requirements, ranging from 8:00 AM to 12:00 AM IST.,