Posted:3 days ago|
Platform:
On-site
Full Time
Key Accountabilities:
Maintain efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity
Respond & resolve queries in a timely & accurate manner with employee experience at the core.
Accountable to ensure Employee HR records are accurately created and / or maintained in HR Systems (SAP, SF, etc.)
Takes complete ownership to close the data administration requests, including follow-up with the requestor to collect missing information and / or informing approval requirements
Follow the Desktop Procedures / KB articles defined for every transaction/query
Ensure the Maker-Checker process is followed, and Data Monitoring is done to ensure high quality of data in all HR tools
Working in a highly data sensitive environment, responsible for always protecting Data Privacy and adhering to confidentiality requirements to promote zero breach of compliance policies
Skills and Qualifications
Minimum 2 years experience in HR Services and any HR application like Success factor, SAP, Workday etc.
Post-Graduation (any specialization)
Excellent written & verbal English communication
Exposure to Customer Relationship Management tools will be an added advantage (ServiceNow, Microsoft CRM, SIEBEL etc.)
Knowledge of MS tools (Excel & PowerPoint)
Attention to detail and ability to follow guidelines
Ability to maintain highly confidential and sensitive information
Ability to deliver against agreed objectives/ service levels
Ability to work effectively in a team and willingness to help others
Trigent Software Private Limited
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