HR Ops Executive Manager, SuccessFactors Employee Central

As a member of the Global People Solutions Team in GCC AMS, your primary responsibility will include providing operations support and fulfilling SF EC system requests in accordance with the established global governance process. Your role will involve working under the direction of the GCC AMS, Sr. Manager and collaborating with various teams to ensure effective solutions are delivered. **Key Responsibilities:** - Collaborate with the Global HR Operations System & Platforms team to manage the queue of incidents and service requests - Actively work on the assigned global Change Control Board (CCB) configuration requests - Focus on the assigned global IdM and security queue security requests and communicate back to management for proper escalations - Lead the resolution of escalated configuration and security issues by collaborating across all internal and external team members - Provide input into the global Release Management process for configuration requests - Maintenance of the configuration and security workbooks and manage global system naming conventions and standards - Support and execute the assigned global metrics and scorecards for all EC system configuration and security changes and provide status to stakeholders and senior leadership **Qualifications:** - Bachelor's degree, preferably in IT or Human Resources - 8+ years of experience in SAP SuccessFactors system implementations and support - SuccessFactors certification required - Experience in managing multiple simultaneous projects on time and budget - Ability to thrive in a fast-paced environment with multiple stakeholders and conflicting priorities This role requires a highly analytical and detail-oriented technical profile with the ability to collaborate effectively with multiple teams. Your detailed understanding of HR business processes, IT, and the System Development Lifecycle (SDLC) will be crucial in ensuring the successful execution of projects and support activities. Your effective problem-solving skills and strong attention to detail will play a significant role in delivering quality solutions within the Success Factors ecosystem.,