HR Manager (Call Center)

As an HR Manager (Call Center) in the Housing Finance industry based in Mumbai, your primary responsibility will be to lead all recruiting efforts to attract talented candidates for call center positions. You will handle the end-to-end recruitment process, from posting job openings to screening applicants, conducting interviews using behavioral techniques, and collaborating with call center management to make job offers that meet staffing needs. Creating a positive work environment and providing advice to managers on employee issues, including disciplinary actions, will be crucial aspects of your role. You will be tasked with designing and delivering structured training programs for both new and existing call center employees, with a particular emphasis on enhancing sales performance. Building and maintaining relationships with external recruiting agencies and partners to expand candidate sourcing options will be essential. Working closely with these partners, you will determine hiring needs, develop recruitment plans, assess their performance, offer feedback, and ensure successful hires through these channels. Your role will also involve developing engaging training delivery methods tailored for a high-performance sales environment, handling employee grievances, and administering employee recognition programs. Key skills for this position include being result-oriented, having multitasking abilities, and proficiency in MS Office. Mandatory requirements for this role include prior experience in handling call center hiring, a strong understanding of HR principles, employment laws, and best practices, as well as excellent communication, interpersonal, and leadership skills. The target industries for this position are Housing Finance, Financial Services, BFSI, and NBFC. The ideal candidate should have 3 to 5 years of experience in Human Resources, hold a Bachelor's or Post Graduate degree in a relevant field, and be available to start within an immediate to 30-day notice period. This role is based in Ghansoli, Navi Mumbai, with a working schedule of 6 days a week and a full-time job type. Please note that relocation candidates will not be considered for this position. If you are passionate about talent acquisition, relationship management, and delivering exceptional service levels within the regional industry, Morpheus Consulting offers you an opportunity to work with a team of 130 consultants across Asia, Africa, and the Middle East. Our focus on people, international recruitment experience, and local market knowledge make us a reputed recruitment specialist in the industry since our establishment in 2007. As an HR Manager at Morpheus Consulting, you will have the chance to use your industry expertise and knowledge to identify and present high-quality candidates to our clients, aligning with their business objectives and culture. Our success is built on investing in people, whether it's our consultants, candidates, or clients, and this core value drives our brand's success and trustworthiness in the recruitment industry. If you are ready to take on this challenging yet rewarding role, apply before the application deadline of 09/08/2025.,