HR Direct Team Lead

ABOUT GENERAL MILLS

We make foodthe world loves: 100 brands. In 100 countries. Across six continents.

How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate

us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out

General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people.

With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out

We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow.

JOB OVERVIEW

Function Overview

Global Shared Services (GSS) enables General Mills to compete and win every day with a relentless focus on service excellence. Our Shared Services model leverages domain excellence to drive scaled cost-efficient delivery. We do that by delivering our services with a balance between cost and capability increasing productivity through optimized processes and tools and upholding company standards, policies, and practices. GSS touches virtually every aspect of the General Mills enterprise, including EmployeeServices, Business Services, Global Workforce Solutions, and Global Data Governance Services.

For more details about General Mills please visit this

Purpose of the role

The US HR Direct Team Lead will be spearheading a team providing comprehensive HR support to General Mills employees across Canada, the United States, Mexico, and Spain. This role encompasses the day-to-day management of the US HR Direct India - team, handling employee inquiries and overseeing key HR processes, including severance coordination. The US HR Direct Team Lead drives operational excellence, process improvement, and consistent application of HR policies and procedures.

KEY ACCOUNTABILITIES

80% of Time Team Leadership and Daily Operations Management (US HRD) :

• Provides day-to-day leadership and management to the HR Direct team, ensuring the delivery of service level agreements (SLAs), key performance indicators (KPIs), and overall business value.
• Manages workload distribution, performance, and development of team members.
• Fosters an employee self-service culture by promoting the utilization of the HR portal (G&Me) and Workday.
• Facilitates or conducts quality monitoring of representatives to ensure customer satisfaction.
• Partners with the Region Leader on HR Operations activities and escalations.
• Provides input on resource/staffing needs to manage day-to-day operations, considering language strategy, time zones, and hours of operation.
• Measures, tracks, and provides performance feedback, career counselling, and development to team members.
• Analyses and prioritizes daily incoming work, manages backlog, and oversees case load distribution.

Severance and HR Process Management:

• Oversees the execution of severance programs, ensuring compliance with company policies and legal requirements.
• Responsible for strong governance around the creation of severance packages, distribution to requestors, tracking of signed release agreements, and termination of employees in Workday.
• Audits inputs to be shared with payroll for accurate and timely severance payments.
• Reviews existing processes and develops improvement plans to streamline and create efficiencies.
• Collaborates with key stakeholders (Employee Relations, Total Rewards, Legal, Solutions Development) to align on policy and operational improvements.
• Develops measures of success for aligned processes and implements audits to track those measures.
• Identifies opportunities for expanding existing operations regionally or globally and works with local and international teams to develop transition plans.
• Develops systematic audits to ensure accurate and consistent application of processes and procedures.
• Maintains confidentiality and discretion with sensitive information.

Manages Service Level Agreements

• CSAT Scores
• Call Quality Assurance Score
• Response time of 24 hours (SLA Breach)
• Minimum Ring on and No Answer (RONA)
• Turn Around Time of 3 Days
• Any other SLAs laid down from time to time

20% of Time

• Identifies, recommends, and implements process improvements and standardization with a global mindset.
• Ensures prioritization of significant operational performance improvement projects.
• Ensures adherence to global/regional/local process alignment.
• Provides input to ensure local documentation exists for processes, regional documentation is distributed and maintained, and global documentation is available in G&Me in necessary languages.
• Helps identify, coordinate, and track training needs and delivery for the HR Direct team.
• Leads special projects for the HR Specialist Operations team and Employee Services team.
• Partners with Region Lead on change management for the region while ensuring governance to regional and local laws.

MINIMUM QUALIFICATIONS