JOB ROLE : Sr Data Engineer EXPERIENCE : 8 Years WORK LOCATION : Trivandrum (Work from office for the first month during transition. Then hybrid model) JOB DESCRIPTION: ▪ Senior Data Engineer will be responsible for designing, implementing, and maintaining data solutions on SQL Server (SSIS, SSAS, UC4 Atomic). ▪ Collaborate with various stakeholders, and ensuring the efficient processing, storage, and retrieval of large volumes of data. Technical Expertise and Responsibilities o Should be able to design and build solutions in SSIS to extract, transform and load data into different source and target systems. o Should be able to analyze and understand the existing data landscape and provide recommendations/innovative ideas for rearchitecting / optimizing / streamlining to bring efficiency and scalability. o Must be able to collaborate and effectively communicate with onshore counterparts to address technical gaps, requirement challenges, and other complex scenarios. o Monitor and troubleshoot data systems to ensure high performance and reliability. o Should be highly analytical and detail-oriented with extensive familiarity with database management principles. o Optimize data processes for speed and efficiency. o Ensure the data architecture supports business requirements and data governance policies. o Define and execute the data engineering strategy in alignment with the company’s goals. o Integrate data from various sources, ensuring data quality and consistency. o Stay updated with emerging technologies and industry trends. o Understand the big picture business process utilizing deep knowledge in banking industry and translate them to data requirements. o Enabling and running data migrations across different databases and different servers. o Perform thorough testing and validation to support the accuracy of data transformations and data verification used in machine learning models. o Analyze data and different systems to define data requirements. o Define data mapping working along with business and digital team and data team. o Data pipeline maintenance/testing/performance validation. o Assemble large, complex data sets that meet functional / non-functional business requirements. o Analyze and identify gaps on data needs and work with business and IT to bring in alignment on data needs. o Troubleshoot and resolve technical issues as they arise. o Optimize data flow and collection for cross-functional teams. o Work closely with Data counterparts at onshore, product owners, and business stakeholders to understand data needs and strategies. o Collaborate with IT and DevOps teams to ensure data infrastructure aligns with overall IT architecture. o Implement best practices for data security and privacy. o Drive continuous improvement initiatives within the data engineering function. o Optimize data flow and collection for cross-functional teams. o Understand impact of data conversions as they pertain to servicing operations. o Manage higher volume and more complex cases with accuracy and efficiency. CURRENT ROLE EXPECTATION : ▪ Should be proficient in SSIS, SQL and Query optimization. ▪ Expertise in SQL knowledge and experience working with relational databases. ▪ Should have worked in onshore offshore model managing challenging scenarios. ▪ Ability to work with ambiguity and vague requirements and transform them into deliverables. ▪ Good combination of technical and interpersonal skills with strong written and verbal communication; detail-oriented with the ability to work independently. ▪ Drive automation efforts across the data analytics team utilizing Infrastructure as Code (IaC) using Terraform, Configuration Management, and Continuous Integration (CI) / Continuous Delivery (CD) tools such as Jenkins. ▪ Help build define architecture frameworks, best practices & processes. Collaborate on Data warehouse architecture and technical design discussions. ▪ Expertise in Python will be of added advantage. ▪ Experience in data bricks will be of added advantage. ▪ Should have expertise in data life cycle, data ingestion, transformation, data loading, validation, and performance tuning. SKILL SET REQUIRED : MUST HAVE : SQL, PL/SQL SSIS SSAS TFS GOOD TO HAVE : Azure Data Factory Azure Databricks Azure Synapse ADLS Lakehouse Architecture Python SCD Concepts and Implementation UC4 Power BI DevOps CI/CD Banking Domain Show more Show less
Job Role: Infrastructure Engineer - Backup Experience: 2-4 Years Work Location: Trivandrum Job Responsibilities: 1. Storage Deployment & Maintenance Assist in the installation, configuration, and administration of Extreme IO, Unity, Pure Storage, and Cisco Hyperflex storage systems. Monitor storage performance, availability, and utilization to ensure seamless operations. Perform basic storage troubleshooting, working with senior engineers on issue resolution. Help apply firmware updates, patches, and system upgrades for storage infrastructure. 2. Backup & Disaster Recovery Support Support data backup and recovery processes using tools like Rubrik, Druva, or Veeam. Assist in storage replication and failover testing to ensure disaster recovery readiness. Ensure adherence to data retention and backup policies. 3. Storage Performance & Optimization Help monitor and resolve storage-related latency and performance issues. Assist in storage capacity planning and recommend solutions for optimal utilization. Learn and contribute to automation scripts (PowerShell, Python, or Ansible) for routine storage tasks. 4. Security & Compliance Assist in configuring access controls and encryption for storage security. Follow data protection policies and compliance guidelines such as ISO, GDPR, and SOC. Work with security teams to integrate storage solutions into SIEM and monitoring tools. 5. Collaboration & Documentation Work closely with senior engineers, network, virtualization, and cloud teams to support business applications. Document storage configurations, troubleshooting steps, and best practices. Participate in team training and knowledge-sharing sessions to improve storage expertise. Skill Requirements: 2+ years of experience in storage infrastructure engineering or system administration. Basic experience in Extreme IO, Unity, Pure Storage, or Cisco Hyperflex. Familiarity with SAN, NAS, RAID, fiber channel, and iSCSI protocols. Basic knowledge of backup and disaster recovery solutions such as Rubrik, Druva, or Veeam. Understanding of storage performance monitoring and troubleshooting. Strong problem-solving and analytical skills. Certifications such as Dell EMC Storage, Pure Storage, or Cisco Hyperflex Certified Associate. Experience with hybrid cloud storage solutions and cloud-based storage integrations. Basic scripting skills in PowerShell, Bash, or Python for automation tasks. Exposure to ITIL processes and knowledge of IT Service Management (ITSM) best practices.
Job Title: Citrix Specialist – Citrix & Windows Infrastructure Location : Trivandrum, Kerala Job Type : Full-Time Experience Level : 6+ years Job Summary: We are seeking a Specialist with expertise in Citrix Virtual Apps and Desktops (CVAD) and Windows Server infrastructure to support and optimize enterprise virtual desktop and server environments. The ideal candidate will be responsible for day-to-day operations, deployment, troubleshooting, and performance optimization of Citrix and Windows platforms, ensuring secure and seamless end-user experiences across the organization. Key Responsibilities: 1. Citrix Environment Management Deploy, configure, and maintain Citrix Virtual Apps and Desktops (CVAD) environments across on-premises or cloud platforms. Support Citrix components such as Delivery Controllers, StoreFront, Director, Citrix ADC (NetScaler), and Citrix Cloud . Manage application and desktop publishing , profile management (FSLogix or Citrix UPM), and session optimization. Troubleshoot login issues, session disconnects, and profile-related problems . Monitor performance using Citrix Director , ControlUp , or equivalent tools. 2. Windows Server & Infrastructure Administration Install, configure, and manage Windows Server 2016/2019/2022 , Active Directory, DNS, DHCP, and Group Policy. Support virtual infrastructure (VMware or Hyper-V) for hosting Citrix and application servers. Handle patch management, backup, and performance tuning of Windows servers. Implement disaster recovery and high availability (HA) strategies for critical infrastructure components. 3. User Access & Security Integrate Citrix access with Azure AD, Conditional Access, MFA , and SSO solutions. Manage role-based access control (RBAC) and enforce security baselines across all managed systems. Work with security teams to harden Citrix and Windows environments and respond to security incidents 4. Automation & Documentation Develop PowerShell scripts to automate routine administration, reporting, and remediation tasks. Maintain system documentation , SOPs, and troubleshooting guides. Contribute to continuous improvement efforts in system reliability and operational efficiency. Required Qualifications & Skills: Must-Have: Hands-on experience with Citrix Virtual Apps & Desktops (CVAD) . Proficiency in Windows Server administration , including Active Directory, DNS, DHCP, and GPOs . Basic understanding of virtualization platforms (VMware or Hyper-V). Experience troubleshooting Citrix sessions, logon issues, and Windows server performance . Scripting knowledge in PowerShell for administration and automation tasks. Good-to-Have: Experience with Citrix Cloud, Citrix ADC (NetScaler), FSLogix , or App Layering . Exposure to ControlUp, Director, or other Citrix monitoring tools . Knowledge of profile management, image management (MCS/PVS), and storage optimization . Familiarity with patching tools (WSUS, SCCM) and endpoint security integration . Understanding of ITIL processes, change management, and ticketing systems (e.g., ServiceNow) . Certifications (Preferred but not Mandatory): Citrix Certified Associate – Virtualization (CCA-V) Microsoft Certified: Windows Server Hybrid Administrator Associate ITIL Foundation Certification Education: Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
Job Summary: We are seeking a Senior NOC Engineer with 4+ years of experience in network monitoring, troubleshooting, and incident management , with expertise in SolarWinds, SCOM, and ControlUp . The ideal candidate will be responsible for monitoring, optimizing, and troubleshooting IT infrastructure performance , ensuring high availability and minimal downtime. As a Senior NOC Engineer , you will act as an escalation point for critical incidents , contribute to performance optimization and automation , and assist in developing best practices for proactive network monitoring and issue resolution. Key Responsibilities 1. NOC Monitoring & Incident Response Continuously monitor IT infrastructure health using SolarWinds, SCOM, and ControlUp . Identify, analyze, and resolve network, server, and application performance issues . Perform real-time alert correlation and take proactive measures to prevent system downtime. Escalate unresolved issues to Lead NOC Engineers or specialized IT teams , ensuring timely resolution. 2. Troubleshooting & Root Cause Analysis (RCA) Troubleshoot and resolve performance, connectivity, and configuration issues across network, servers, and applications . Conduct RCA investigations for major incidents and recommend preventive actions. Work with different IT teams to resolve system degradation, latency issues, and resource bottlenecks . 3. Performance Optimization & Automation Optimize SolarWinds dashboards, SCOM alerts, and ControlUp monitoring configurations . Identify recurring issues and implement automation for common troubleshooting tasks. Assist in the development of custom scripts (PowerShell, Python, or Ansible) for automation and reporting. 4. Security & Compliance Ensure compliance with security best practices , identifying unusual system behaviors or potential threats. Work with security teams to integrate NOC tools with SIEM platforms for enhanced monitoring. Maintain secure access controls and role-based access management for monitoring tools. 5. Collaboration & Documentation Work closely with network engineers, system administrators, and security teams to improve monitoring capabilities. Document NOC processes, troubleshooting steps, and resolution workflows . Provide technical guidance and mentorship to junior NOC engineers . 6. Reporting & Continuous Improvement Generate performance reports , analyzing trends in network and system health. Participate in post-incident reviews , ensuring lessons learned are incorporated into preventive measures. Recommend enhancements to monitoring strategies for proactive incident detection. Required Qualifications & Skills Must-Have 4+ years of experience in NOC operations , focusing on infrastructure monitoring and incident management . Hands-on expertise in SolarWinds , including NPM, NTA, and SAM . Strong experience in Microsoft SCOM for system monitoring and alerting. Familiarity with ControlUp for real-time performance monitoring and remediation . Experience in incident management, troubleshooting, and RCA . Working knowledge of network protocols (TCP/IP, SNMP, WMI, ICMP, etc.) . Ability to work in a 24/7 environment , including shift-based operations. Good-to-Have Certifications such as SolarWinds Certified Professional (SCP), Microsoft Certified: Azure Administrator Associate, or ITIL v4 . Exposure to cloud monitoring tools (Azure Monitor, AWS CloudWatch, or Google Operations Suite) . Basic scripting knowledge in PowerShell or Python for automation. Experience with capacity planning and proactive performance tuning . Education Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
Key Responsibilities: 1. Endpoint Deployment & Administration · Deploy and manage Windows 11, macOS, iOS, and Android devices using Microsoft Intune, JAMF, SCCM, or Workspace ONE . · Configure device enrollment, provisioning, and compliance policies for corporate and BYOD environments. · Troubleshoot device connectivity, performance, and security issues across multiple platforms. 2. Application Packaging & Deployment · Package, test, and deploy applications using MSIX, MSI, App-V, Intune Win32 apps, JAMF Pro, and Apple PKG . · Manage software distribution using SCCM, Intune, JAMF, or Workspace ONE . · Automate software updates, patching, and license compliance across endpoints. 3. Endpoint Security & Compliance · Implement security policies using Microsoft Defender, BitLocker, FileVault, and enterprise mobility security tools . · Work with security teams to apply Zero Trust Security principles for endpoint protection. · Ensure compliance with ISO 27001, GDPR, and SOC standards for endpoint security. 4. Automation & Scripting · Develop PowerShell, Bash, or Python scripts to automate endpoint management tasks. · Assist in workflow automation for software deployments and policy enforcement . · Integrate endpoint management tools with Active Directory, Azure AD, and ITSM platforms (e.g., ServiceNow) . 5. Troubleshooting & Incident Management · Respond to and resolve Level 1 & Level 2 endpoint-related issues , escalating complex cases to senior engineers. · Perform root cause analysis (RCA) and implement corrective actions for recurring endpoint problems. · Support end-user troubleshooting for software installations, updates, and policy enforcement . 6. Documentation & Collaboration · Maintain technical documentation, SOPs, and troubleshooting guides for endpoint management. · Work with IT teams to optimize endpoint configurations and user experience . · Provide technical support and training for service desk teams and end-users. Required Qualifications & Skills: Must-Have · 2+ years of experience in endpoint management, device administration, and application packaging . · Hands-on expertise in Microsoft Intune, SCCM, JAMF, or VMware Workspace ONE . · Experience packaging and deploying applications using MSIX, MSI, App-V, JAMF Pro, or Intune Win32 apps . · Knowledge of Windows 11, macOS, iOS, and Android device management best practices . · Basic scripting skills in PowerShell, Bash, or Python for automation. · Strong troubleshooting and analytical skills in endpoint configurations and software deployment issues . Good-to-Have · Certifications : Microsoft Certified: Endpoint Administrator Associate, JAMF 200/300, VMware Workspace ONE Associate. · Exposure to Zero Trust Security, endpoint encryption (BitLocker, FileVault), and EDR solutions . · Experience integrating endpoint management tools with ITSM solutions like ServiceNow . · Familiarity with AI-based endpoint analytics tools like Nexthink, ControlUp, or Lakeside Systrack .
Key Responsibilities: Security Architecture & Design · Design and implement security baselines for Azure resources and services. · Integrate Zero Trust principles across identity, networking, and applications. · Secure Azure Landing Zones with role-based access, network segmentation, and encryption. Identity & Access Management · Configure and manage Azure AD, Conditional Access, PIM, MFA, and RBAC. · Implement Just-In-Time access and privileged account controls. · Support hybrid identity and federation scenarios. Threat Protection & Monitoring · Deploy and manage Microsoft Defender for Cloud, Sentinel (SIEM/SOAR), and Log Analytics. · Configure alerts, incident response workflows, and automation playbooks. · Monitor and analyze cloud security events, investigate anomalies, and respond to incidents. Data & Application Security · Implement encryption at rest and in transit, Key Vault management. · Apply DLP, classification, and information protection policies. · Secure APIs, containers (AKS), and PaaS services with proper controls. Compliance & Governance · Enforce Azure Policy, Blueprints, and regulatory compliance standards (ISO, SOC2, GDPR, HIPAA). · Support audits with evidence collection and security posture reporting. · Define tagging, monitoring, and governance standards for cloud assets. Automation & Continuous Improvement · Use Terraform, Bicep, Python or ARM templates to automate security configuration. · Build security-as-code pipelines with Azure DevOps or GitHub Actions. · Continuously assess and improve security controls against evolving threats. Required Skills & Experience: · 6–8 years in security engineering, with at least 5+ years in Azure security. · Strong hands-on experience with: o Azure AD, Entra ID, and RBAC models o Microsoft Defender for Cloud, Sentinel (SIEM), Key Vault o Azure Firewall, WAF, DDoS Protection, NSGs · Experience in incident detection and response in cloud environments. · Strong understanding of cloud networking and hybrid security concepts (VPN, ExpressRoute, BGP, IPSec). · Proficiency with scripting/automation (PowerShell, Python, Terraform, Bicep). · Familiarity with DevSecOps practices (integrating security into CI/CD pipelines).
Role: AI/ML Engineering Lead Location: Trivandrum (Hybrid) Experience: 8 - 13 Years Role Overview: We are seeking a highly experienced and technically adept AI/ML Engineering Lead to spearhead a strategic initiative focused on analyzing annual changes in IRS-published TRCs and identifying their downstream impact on codebases. This role demands deep expertise in machine learning, knowledge graph construction, and software engineering processes. The ideal candidate will have a proven track record of delivering production-grade AI solutions in complex enterprise environments. Key Responsibilities: • Lead the design and development of an AI/ML-based system to detect and analyze differences in IRS TRC publications year-over-year. • Architect and implement knowledge graphs to model relationships between TRC changes and impacted code modules. • Collaborate with tax domain experts, software engineers, and DevOps teams to ensure seamless integration of the solution into existing workflows. • Define and enforce engineering best practices, including CI/CD, version control, testing, and model governance. • Drive the end-to-end lifecycle of the solution—from data ingestion and model training to deployment and monitoring. • Ensure scalability, performance, and reliability of the deployed system in a production environment. • Mentor junior engineers and contribute to a culture of technical excellence and innovation. Required Skills & Experience: • 10+ years of experience in software engineering, with at least 5 years in AI/ML solution delivery. • Strong understanding of tax-related data structures, especially IRS TRCs, is a plus. • Expertise in building and deploying machine learning models using Python, TensorFlow/PyTorch, and ML Ops frameworks. • Hands-on experience with knowledge graph technologies (e.g., Neo4j, RDF, SPARQL, GraphQL). • Deep familiarity with software architecture, microservices, and API design. • Experience with NLP techniques for document comparison and semantic analysis. • Proven ability to lead cross-functional teams and deliver complex projects on time. • Strong communication and stakeholder management skills Preferred Qualifications: • Experience working on regulatory or compliance-driven AI applications. • Familiarity with code analysis tools and static/dynamic code mapping techniques. • Exposure to cloud platforms (Azure, AWS, GCP) and containerization (Docker, Kubernetes). • Contributions to open-source AI/ML or graph-based projects
AI/ML Engineering Lead – Build the Future of Intelligent Platforms About the Role: We are seeking a visionary AI/ML Engineering Lead to drive the creation of a next-generation platform that will transform the way millions of customers experience H&R Block’s services. This is not just another engineering role—it’s an opportunity to build an AI/ML ecosystem from the ground up, solve real-world, large-scale business challenges, and shape a long-term initiative that redefines how our company does business. If you’re passionate about harnessing AI to deliver meaningful impact, this is your chance to work on problems at national scale that touch the lives of nearly every U.S. citizen. What You’ll Do: Architect & Build from Scratch: Lead the design and implementation of an enterprise-grade AI/ML platform that becomes the backbone for innovation across the company. Solve Complex, Real-World Problems: Tackle challenging business scenarios that require advanced machine learning, knowledge representation, and automation—problems that matter at scale. Drive End-to-End AI Solutions: Oversee the full lifecycle of AI systems—from data ingestion, model training, and knowledge graph construction to deployment, monitoring, and continuous improvement. Champion Engineering Excellence: Define and enforce best practices in ML Ops, CI/CD, testing, and model governance for scalable, reliable, and high-performing solutions. Collaborate & Inspire: Partner with cross-functional experts across domains, while mentoring and elevating engineering talent to build a culture of technical excellence and innovation. Think Long Term: Contribute to a multi-year journey aimed at fundamentally reshaping business processes and customer experience through intelligent automation. What We’re Looking For: Deep Technical Expertise: 10+ years in software engineering, with 5+ years leading AI/ML initiatives in production environments. Exposure to Data Science will be ana added advantage AI/ML Mastery: Proven experience in building and deploying machine learning models and ML Ops frameworks. Knowledge Representation: Strong background in knowledge graphs, semantic modeling, and graph technologies. Engineering Leadership: Skilled in software architecture, microservices, APIs, and cloud deployment (Azure/AWS/GCP). NLP & Advanced Techniques: Familiarity with natural language processing, document comparison, and semantic analysis. Collaboration & Influence: Ability to lead diverse, cross-functional teams and communicate effectively with both technical and business stakeholders. Why Join Us? Impact at Scale: Your work will directly influence how millions of customers interact with our products and services. Innovation Opportunity: Be at the forefront of designing a platform that sets new benchmarks for AI in the industry. Long-Term Vision: Join a strategic program with leadership sponsorship and multi-year commitment to transformation. Culture of Excellence: Work alongside passionate engineers, data scientists, and domain experts in a high-impact environment. This role is ideal for those who thrive at the intersection of cutting-edge technology, real-world impact, and visionary problem-solving. If you’re ready to push boundaries and help shape the future of AI in a way that truly matters, we want to hear from you.
Job Title: Senior Software Engineer Experience: 2–5 years About the Role We are seeking a results-driven Senior Software Engineer with strong expertise in Adobe Target, Adobe Analytics, HTML, CSS, and JavaScript . The ideal candidate will play a key role in building, optimizing, and maintaining web experiences, collaborating with cross-functional teams to deliver high-quality solutions that enhance user experience and business outcomes. Key Responsibilities Implement, configure, and optimize solutions using Adobe Target and Adobe Analytics . Develop and maintain front-end solutions using HTML, CSS, and JavaScript . Work closely with business, design, UX, development, content, and product teams to deliver seamless digital experiences. Leverage Adobe Data Collection, AEP (Adobe Experience Platform), AJO (Adobe Journey Optimizer), and CJA (Customer Journey Analytics) for advanced data-driven solutions. Ensure data accuracy and consistency across analytics and personalization implementations. Apply problem-solving and analytical thinking to support decision-making and optimize workflows. Collaborate on projects using Azure DevOps (ADO) for version control and work management. Required Skills & Qualifications 2–5 years of professional experience in software engineering or digital experience solutions. Strong expertise in Adobe Target, Adobe Analytics, HTML, CSS, and JavaScript . Familiarity with Adobe Data Collection, AEP, AJO, and CJA . Basic working knowledge of Azure ADO . Strong problem-solving skills, analytical mindset, and proven decision-making ability. Excellent collaboration and communication skills for cross-functional team environments. Why Join Us? H&R Block India is a premier leader in the tax and financial domain, known for its commitment to innovation and excellence. Our Global Technology Center in Trivandrum, established in 2017, has grown from a small team to over 1000 professionals. We are ranked as #1 in India's Great Mid-size Workplaces and a Top 10 Best Workplace for Women in India. At H&R Block, we foster a dynamic culture that promotes work-life balance and personal growth, making it a certified Great Place to Work. Opportunity to work on cutting-edge Adobe Experience Cloud solutions . Collaborate with diverse stakeholders to create impactful digital journeys. Enhance your skills in analytics, personalization, and advanced experience management.
Role Summary The Senior SCOM Engineer is responsible for the design, implementation, optimization, and support of Microsoft System Center Operations Manager (SCOM) in a large enterprise environment. This role goes beyond day-to-day monitoring, focusing on improving observability, integrating SCOM with other enterprise tools, and ensuring proactive problem management. The engineer will mentor junior staff, lead monitoring initiatives, and partner with cross-functional teams to drive service excellence. Key Responsibilities SCOM Design & Administration Architect and maintain enterprise-grade SCOM infrastructure including management servers, databases, and gateways. Develop advanced management packs, custom monitors, and automation for business-critical applications and infrastructure. Ensure monitoring coverage is aligned with enterprise SLAs, compliance, and availability requirements. Incident, Problem & Change Management Act as escalation point for high-priority monitoring incidents, ensuring rapid root-cause identification and resolution. Collaborate with L2/L3 teams and vendors to address recurring complex issues. Participate in CAB (Change Advisory Board) reviews for monitoring-related changes. Optimization & Reporting Define monitoring baselines, KPIs, and dashboards for IT leadership visibility. Optimize thresholds, alerts, and notification strategies to minimize false positives. Provide trend analysis and capacity forecasting to support infrastructure planning. Automation & Tool Integration Lead automation initiatives using PowerShell and scripting to reduce manual monitoring tasks. Integrate SCOM with ITSM and other monitoring platforms (e.g., ServiceNow, SysAid, SolarWinds, Azure Monitor, Splunk). Drive adoption of hybrid monitoring solutions for on-premises and cloud workloads. Leadership & Mentorship Guide and mentor junior engineers in SCOM administration, troubleshooting, and best practices. Establish monitoring standards, documentation, and runbooks for L1/L2 teams. Contribute to training sessions and knowledge-sharing initiatives across IT operations. Required Skills & Qualifications 5–8 years of hands-on experience managing and architecting SCOM in an enterprise environment. Strong expertise in Windows Server, Active Directory, SQL Server, IIS, and Microsoft 365 monitoring. Advanced PowerShell scripting skills for automation and reporting. Experience integrating SCOM with ITSM tools and hybrid cloud monitoring platforms. In-depth knowledge of ITIL processes (Incident, Problem, Change, Service Request). Preferred Qualifications Microsoft certifications such as MCSE: Core Infrastructure, Azure Administrator/Monitor. Experience with hybrid monitoring (Azure Monitor, Log Analytics, Application Insights). Exposure to other enterprise monitoring solutions (SolarWinds, Nagios, Splunk, Dynatrace). Experience in capacity planning and infrastructure optimization. Soft Skills Strong leadership, mentoring, and team collaboration skills. Excellent problem-solving and analytical thinking. Ability to work in 24x7 global support environments (shift or on-call rotation if required). Strong communication skills to engage with technical and non-technical stakeholders.
Role Summary The Senior SCOM Engineer is responsible for the design, implementation, optimization, and support of Microsoft System Center Operations Manager (SCOM) in a large enterprise environment. This role goes beyond day-to-day monitoring, focusing on improving observability, integrating SCOM with other enterprise tools, and ensuring proactive problem management. The engineer will mentor junior staff, lead monitoring initiatives, and partner with cross-functional teams to drive service excellence. Key Responsibilities SCOM Design & Administration Architect and maintain enterprise-grade SCOM infrastructure including management servers, databases, and gateways. Develop advanced management packs, custom monitors, and automation for business-critical applications and infrastructure. Ensure monitoring coverage is aligned with enterprise SLAs, compliance, and availability requirements. Incident, Problem & Change Management Act as escalation point for high-priority monitoring incidents, ensuring rapid root-cause identification and resolution. Collaborate with L2/L3 teams and vendors to address recurring complex issues. Participate in CAB (Change Advisory Board) reviews for monitoring-related changes. Optimization & Reporting Define monitoring baselines, KPIs, and dashboards for IT leadership visibility. Optimize thresholds, alerts, and notification strategies to minimize false positives. Provide trend analysis and capacity forecasting to support infrastructure planning. Automation & Tool Integration Lead automation initiatives using PowerShell and scripting to reduce manual monitoring tasks. Integrate SCOM with ITSM and other monitoring platforms (e.g., ServiceNow, SysAid, SolarWinds, Azure Monitor, Splunk). Drive adoption of hybrid monitoring solutions for on-premises and cloud workloads. Leadership & Mentorship Guide and mentor junior engineers in SCOM administration, troubleshooting, and best practices. Establish monitoring standards, documentation, and runbooks for L1/L2 teams. Contribute to training sessions and knowledge-sharing initiatives across IT operations. Required Skills & Qualifications 5–8 years of hands-on experience managing and architecting SCOM in an enterprise environment. Strong expertise in Windows Server, Active Directory, SQL Server, IIS, and Microsoft 365 monitoring. Advanced PowerShell scripting skills for automation and reporting. Experience integrating SCOM with ITSM tools and hybrid cloud monitoring platforms. In-depth knowledge of ITIL processes (Incident, Problem, Change, Service Request). Preferred Qualifications Microsoft certifications such as MCSE: Core Infrastructure, Azure Administrator/Monitor. Experience with hybrid monitoring (Azure Monitor, Log Analytics, Application Insights). Exposure to other enterprise monitoring solutions (SolarWinds, Nagios, Splunk, Dynatrace). Experience in capacity planning and infrastructure optimization. Soft Skills Strong leadership, mentoring, and team collaboration skills. Excellent problem-solving and analytical thinking. Ability to work in 24x7 global support environments (shift or on-call rotation if required). Strong communication skills to engage with technical and non-technical stakeholders.
Role Overview: You are a visionary AI/ML Engineering Lead who will drive the creation of a next-generation platform at H&R Block. This role offers you the opportunity to build an AI/ML ecosystem from scratch, tackle real-world business challenges, and shape a long-term initiative that revolutionizes the company's operations. Key Responsibilities: - Lead the design and implementation of an enterprise-grade AI/ML platform that drives innovation across the company. - Solve complex business challenges by leveraging advanced machine learning, knowledge representation, and automation at scale. - Oversee the full lifecycle of AI systems, from data ingestion to model training, deployment, and continuous improvement. - Define and enforce best practices in ML Ops, CI/CD, testing, and model governance for scalable and reliable solutions. - Collaborate with cross-functional experts, mentor engineering talent, and foster a culture of technical excellence and innovation. - Contribute to a multi-year journey aimed at reshaping business processes through intelligent automation. Qualifications Required: - 10+ years of software engineering experience, with at least 5 years leading AI/ML initiatives in production environments. Exposure to Data Science is a plus. - Proven expertise in building and deploying machine learning models and ML Ops frameworks. - Strong background in knowledge graphs, semantic modeling, and graph technologies. - Skills in software architecture, microservices, APIs, and cloud deployment (Azure/AWS/GCP). - Familiarity with natural language processing, document comparison, and semantic analysis. - Ability to lead diverse, cross-functional teams and effectively communicate with technical and business stakeholders. If you are passionate about leveraging AI to drive meaningful impact, eager to work on national-scale problems, and ready to shape the future of AI in a significant way, this role at H&R Block is perfect for you. Apply now to be part of a high-impact environment where you can push boundaries and make a difference.,
Key Responsibilities: Security Architecture & Design · Design and implement security baselines for Azure resources and services. · Integrate Zero Trust principles across identity, networking, and applications. · Secure Azure Landing Zones with role-based access, network segmentation, and encryption. Identity & Access Management · Configure and manage Azure AD, Conditional Access, PIM, MFA, and RBAC. · Implement Just-In-Time access and privileged account controls. · Support hybrid identity and federation scenarios. Threat Protection & Monitoring · Deploy and manage Microsoft Defender for Cloud, Sentinel (SIEM/SOAR), and Log Analytics. · Configure alerts, incident response workflows, and automation playbooks. · Monitor and analyze cloud security events, investigate anomalies, and respond to incidents. Data & Application Security · Implement encryption at rest and in transit, Key Vault management. · Apply DLP, classification, and information protection policies. · Secure APIs, containers (AKS), and PaaS services with proper controls. Compliance & Governance · Enforce Azure Policy, Blueprints, and regulatory compliance standards (ISO, SOC2, GDPR, HIPAA). · Support audits with evidence collection and security posture reporting. · Define tagging, monitoring, and governance standards for cloud assets. Automation & Continuous Improvement · Use Terraform, Bicep, Python or ARM templates to automate security configuration. · Build security-as-code pipelines with Azure DevOps or GitHub Actions. · Continuously assess and improve security controls against evolving threats. Required Skills & Experience: · 2–4 years in security engineering, with at least 2+ years in Azure security. · Strong hands-on experience with: o Azure AD, Entra ID, and RBAC models o Microsoft Defender for Cloud, Sentinel (SIEM), Key Vault o Azure Firewall, WAF, DDoS Protection, NSGs · Experience in incident detection and response in cloud environments. · Strong understanding of cloud networking and hybrid security concepts (VPN, ExpressRoute, BGP, IPSec). · Proficiency with scripting/automation (PowerShell, Python, Terraform, Bicep). · Familiarity with DevSecOps practices (integrating security into CI/CD pipelines).
About the Role: We are looking for a passionate Software Engineer (AI/ML) to join our team and help build the next-generation AI platform that will transform the way millions of customers experience H&R Block’s services. This is your chance to work on exciting real-world problems, learn from experienced engineers, and contribute to projects that make a nationwide impact. What You’ll Do: • Build & Learn: Work on the design and development of AI/ML solutions, collaborating with senior engineers to create scalable, production-ready systems. • Hands-On AI/ML Development: Help with data processing, model training, deployment, and monitoring of machine learning pipelines. • Solve Real Problems: Contribute to projects involving natural language processing, automation, and intelligent recommendations. • Write Clean, Reliable Code: Follow best practices for coding, testing, CI/CD, and ML Ops. • Collaborate: Work closely with data scientists, engineers, and product teams to deliver meaningful features. • Grow Your Skills: Learn about knowledge graphs, semantic modeling, and cutting-edge AI tools as you work on impactful solutions. What We’re Looking For: • 2–4 years of experience in software engineering (Python, Java, or similar). • Minimum of 12 months experience in implementing AI solution in real world production scenario. • Familiarity with cloud platforms (AWS, Azure, or GCP) and APIs/microservices. • Understanding data structures, algorithms, and software development best practice. • Eagerness to learn about ML Ops, knowledge representation, and NLP. • Strong problem-solving and collaboration skills. Why Join Us? • Real-World Impact: Work on technology that directly improves the experience of millions of customers. • Career Growth: Gain exposure to AI/ML at scale and learn from experienced mentors. • Innovative Projects: Be part of a team building a platform from the ground up. • Supportive Culture: Work in a collaborative environment where your ideas are valued. If you’re excited about AI/ML and ready to build your career by solving meaningful problems, we’d love to meet you!
Roles & Responsibilities Ensure the reliability and uptime of the Azure cloud environment by automating runbooks, optimizing costs through rightsizing and autoscaling, and actively participating in training sessions and knowledge transfer activities. Must have Skills: Proven experience as a Cloud SRE or similar role, with a focus on Azure. Operational Experience in maintaining, managing, operating Infrastructure Design, implement, and manage scalable and reliable cloud infrastructure on Azure. Proficiency in scripting languages such as YAML, Bash, Python and PowerShell. Strong understanding of Azure services, including Azure DevOps, AKS, Azure Monitor, and Azure Functions. Experience with Infrastructure as Code (IaC) tools like Terraform and ARM templates. Knowledge of microservices architecture and serverless computing. Excellent problem-solving skills and the ability to troubleshoot complex issues. Strong communication and collaboration skills. Desired Skills: Knowledge of Power BI, including creating and managing reports and dashboards Familiarity with monitoring tools New Relic/Datadog Azure certifications (e.g., Azure Solutions Architect, Azure DevOps Engineer).