HR Associate I

Summary:

HR Operations are a support function committed to delivering exceptional experiences to employees, partners, and stakeholders throughout the employee lifecycle.

We are looking for individuals with a passion to deliver exceptional customer service to our employees from Hire to Retire lifecycle. You will serve as the first point of contact to manage day-to-day queries on HR policies and programs and provide support and coordination for established processes. Join us in changing the way the world works!

Responsibilities:

• Provide exceptional customer service for company's employees by answering frequently asked HR questions.
• Execute on HR Operations rhythm of the business activities and tasks.
• Support internal stakeholders and partners to successfully implement a variety of HR programs, tools, policies, processes, and services.
• Meet established quality and resolution times for all assigned support tickets.
• Follow the established Tier 1 to Tier 2 escalation procedures to escalate issues and follow applicable escalation and bug tracking protocols.
• Ensure data and information is complete and accurate in multiple HR Tools
• Ensure company remains compliant with all relevant federal, state, and local legal requirements.
• Complete data integrity audits to identify and prevent negative impacts to company.
• Help drive employee self-service strategy by ensuring all knowledge articles are thorough, up to date and effective.
• Understand how to follow and promote adherence to processes and policies.

Basic Qualifications:

• 1+ year of customer service or similar business experience.
• Fluency in English

Preferred Qualifications:

• Experience with Workday and ServiceNow or another ticketing system
• Experience in providing HR Services to any region
• Experience with HR data management
• Knowledge & experience using Microsoft SharePoint
• Basic knowledge of Excel formulas & functionalities
• Excellent communication skills
• Great problem solving and customer service skills.

Suggested Skills:

• Customer Service
• Collaboration & Communication
• Time Management
• Critical thinking & attention to detail
• Prioritization
• Decision Making