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Job Summary & Responsibilities The Business Partner Solutions team is a global team with ground presence in Bengaluru, Hyderabad and Dallas City. Your role will be aligned to the HCM Service Delivery Organization within HCM where you will have the opportunity to interact with divisional HR Business Partners members as well as workforce administrators across all divisions. The focus is on providing: Talent Management Process Leadership & Support for the key talent management processes Transactional Managements for all employee lifecycle processes Operations & Infrastructure Support for organizational structure management, talent management systems and reporting Core Projects Support by leading and participating in strategic Firmwide technology, regulatory and compensation related initiatives HR Information System Management Support for various stages of employee life cycle in the firm How you will fulfill your potential Support the operational processes like transfers, terminations, job data change etc. across globe Provide compensation and performance review information to support the global recruiting and internal mobility processes Liaise with global teams to expedite problem resolution for more complex issues Manage reorganization to show people with right organizational hierarchy and departments liaising with business, engineering and various HCM functions Manage projects like promotion / compensation load, manager Compensation Manager tress etc. to facilitate year-end processes Proactively identify ways to improve processes, create greater efficiency and share best practices among team members Qualifications Bachelors or Post Graduate degree in Engineering/Statistics/Human Resources Experience in an operational role, ideally within HR Education/Background Competencies Minimum of 1-3 years of work experience in an operational role Excellent technical and functional understanding of HCM Systems and processes Able to work collaboratively across divisions, functions & levels in a global organization Highly motivated self-starter who can work as part of a team Strong Excel skills preferred

You will be responsible for Manage the day-to-day Planning, operation and problem-solving of a team of 15-20 resources Develop team to ensure delivery of consistently superior quality Ability to independently handle transitioning of new procedures. Drive the team to be client/customer-focused, owns training and development to team. Take ownership on delivering service level components, quality and targets and drive and motivates the team to achieve management goals. Effectively track and analyze the performance of individual team members and provide effective coaching and feedback Compiling all External and Internal reports Act as the communication conduit between team and management. Effectively implement HR and Operations policies, manage floor and drive people to adhere to schedule Problem Resolution, as well as to make recommendations on process development based on analysis and customer and team feedback. Supervising production Building effective team Effective capacity utilization Feedback, appraisal, fix under performance, managing undesirable behavior, managing unplanned absence, training need identification. Take responsibility for one internal area of management (i.e., new hire orientation, Training, presentations etc.) Efficiency tracking for self and associates/senior associates. Requirements Graduation is a must. 2 years as a Team Leader on papers in F&A Operations Should be willing to work in 24*7 working environment. Excellent verbal / written communication skills Good with Analytical skills / MS Excel / presentation skills

With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards. Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The only vendor recognized as a Customers Choice in the 2024 Gartner Voice of the Customer for Digital Adoption Platforms has once again earned the Customers Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fourth Consecutive Year Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions. What you ll get to do You are an Independent Contributor and a self-starter, involve oneself and tactically drive all business partnering areas for the function(s) you support. Demonstrate a strong understanding of Business you will support along with their priorities, culture, and challenges. You are someone who drives the execution of strategic projects and derives insights for potential strategic projects. Segment employees into cohorts based on tenure, talent, or team. Conduct focused discussions to gather feedback. Analyze and address common themes with tailored action plans Incorporate insights from both offline employee pulse surveys and platform data to understand employee sentiment and identify areas for improvement. Conduct employee exit interviews to gather information about reasons for resignation, explore retention strategies, and document these insights to inform attrition tracking and prevention efforts Utilize MIS, data reporting, and visualization to extract meaningful insights that inform strategic decision-making for business leaders. Ensure data accuracy across systems and regularly review reports to maintain reliability. Collaborate with employees to facilitate their understanding of the PMS process and career development, ensuring alignment with the Whatfix Program Calendar. Additionally, you will partner with HRBPs to design and implement HR initiatives that support business objectives, focusing on talent management, organizational development, employee engagement etc. Lead and support initiatives to cultivate a healthy, collaborative, and supportive work environment for the Business Unit. Organize and implement team-building activities to strengthen team cohesion, collaboration, and morale. Own the recognition and reward process end to end, including nominations till RR events, to acknowledge employee achievements and contributions Ensure consistent implementation of HR policies and procedures according to legal requirements and organizational guidelines. Adherence to policies, procedures, and legal requirements while handling grievances and concerns. Promote ethical behavior and professional conduct among all employees. Stay informed about global compliance, legal, and benefits requirements to maintain a compliant and ethical workplace Collaborate with managers to address employee relations issues, including conflict resolution, disciplinary actions, and grievance handling What you should have Solid experience in a fast-paced, high-growth technology company Strong research skills, Self-directed and proactive, should be able to handle ambiguity Able to handle confidential sensitive information with discretion Model the behaviours of a true team player and be a guardian of the Whatfix culture