HR Analyst

Working as part of the HR Shared Services team, you will provide effective and proactive HR support to employees and managers in the Asia Pacific region (India/Asia/Australia).

The Individual:

• Understands accuracy and possesses high attention to detail.
• Driven, highly organized, can identify and focus on priorities, and deliver to deadlines.
• Resilient, can work under pressure, maintains composure when facing resistance.
• Customer-focused, passionate about meeting internal and external stakeholder requirements.
• Strong interpersonal skills, able to build effective relationships at all levels.
• Confident, diplomatic, and tactful.
• Proactive, works effectively on own initiative with minimal guidance.
• Demonstrates high levels of confidentiality.
• Able to work with high levels of autonomy and as part of a team.

Responsibilities:

• Handle employee life cycle management (Hire to Retire).
• Manage a variety of HR processes in accordance with regional policies and procedural guidelines (UK/Middle East/North America/Asia Pacific).
• Demonstrate good proficiency in HR processes and standard operating procedures.
• Manage & Coordinate queries on a Case management tool.
• Produce standard correspondence to employees & external parties.
• Liaise with employees, line managers, and other HR colleagues.
• Work closely with the HR Community and COEs.
• Proactively contribute to departmental improvements.
• Support the People Hub team with ad-hoc projects.
• Audit/Quality Check team members cases.
• Manage escalations, conduct root cause analysis, and provide findings to Team Lead/Line manager.
• Process complex cases/transactions and serve as a backup for the team.
• Perform any other duties as requested by the HR Team Leader.

Requirements:

• Experience, preferably in an HR Shared Services function supporting UK/Middle East & Africa/US/Canada/Asia Pacific.
• Preference for candidates with experience and knowledge on Workday and ServiceNow Applications.
• Good IT skills, particularly MS Word, Excel, Outlook.
• Fluent English with excellent verbal and written communication skills.
• Strong administrative ability, managing a complex and varied workload.
• Potential to develop as the team grows.
• Previous experience in a front-facing customer service role and/or project experience is desirable.
• Flexible to work in multiple shifts.
• Graduate or Postgraduate with a minimum of 2.5 years of experience in HR shared services or a similar environment.