HR AI Operations Associate

Role Overview: As the HR Operations Coordinator at Avaya, you will play a crucial role in managing daily tasks related to the GenAI Tool and various HR operations activities. Your responsibilities will include supporting the execution of all GenAI modules, conducting testing and troubleshooting before the launch of AI systems, providing reports to monitor tool usage, creating process documents and user guides for future reference, administering the HR Policy Portal, updating HR policies on Intranet, managing and administering the Onboarding tool and related tasks, supporting Global Employee Service Center (GESC) administration activities, collaborating across functions to resolve challenges and improve processes, and working closely with different HR teams to address various issues while focusing on delivering exceptional customer service. Key Responsibilities: - Support the execution of all GenAI modules - Conduct testing and troubleshooting before the launch of AI systems to ensure optimal performance - Regularly provide reports to monitor tool usage - Create process documents and user guides for all the AI modules for future reference - Administer the HR Policy Portal and update HR policies on Intranet - Manage and administer the Onboarding tool and related tasks - Support Global Employee Service Center (GESC) administration activities - Collaborate across functions to resolve challenges and improve processes - Work closely with different HR teams to address various issues, focusing on delivering exceptional customer service Qualifications Required: - 7-10 years of administrative experience in HR Operations and AI systems - Experience working in a shared-services or captive operation is preferred - Excellent communication skills to interact with all department leads and business partners - Ability to maintain the confidentiality and integrity of all employee data - Hands-on experience in AI-related roles through projects, internships, or work experience - Experience in a shared service environment with knowledge of AI tools will be a plus - Strong customer service orientation with a commitment to exceeding expectations - Proven ability to prioritize, multi-task, and manage multiple deadlines effectively - Team player with a willingness to assist wherever needed - Ability to quickly learn and accurately complete complex processes - Problem-solving skills with the ability to troubleshoot issues independently or escalate when necessary - Graduation degree in a related field, such as Human Resources, is preferred,