Housekeeping Incharge

Key Relationship

Assistant manager Housekeeping is solely responsible for cleanliness of the entire hospital, aesthetics, assets in all areas and aesthetics of the hospital.

Manages the department by maintaining a high level of service and cleaning standards in all areas of the hospital.

Supervises daily operations and ensures that the highest levels of cleanliness and services are maintained in the property.

Enforces Company Standards, Policies, Procedures and Department Rules.

Maintains good vendor management.

Manages and supervises landscape and flower arrangements.

Main Objective of the Role

Processes, Cleanliness, Aesthetics, Landscape and daily maintenance of the hospital Key Responsibilities

• Conducts the morning briefing and prepares daily work assignments.

• Follows up on all pending issues from the previous shift.

• Attends all hospital meetings which are relevant to his/her position..

• Ensures Housekeeping employees are properly groomed.

• Manages the contract employees , organises their shifts and leave to ensure smooth function of the departments’. Schedules for vacation plan is also sanction by the Housekeeping manager. He entire department and provides the Executive Housekeeper with a vacation plan.

• Ensures all reports are maintained

• Monitors the “Super Room Cleaning” and “Defect Free Room” Procedures.

• Ensures that each guest room is inspected in a given period of time, including VIP rooms.

• Inspects all renovation projects and ensures rooms are defect free JOB DESCRIIPTIION

before take over from projects releasing.

• Communicates daily with Hospital Head on all the activities incurred during the operation.

• Ensures a good working relation with and amongst all employees, discusses all issues and feedback with them..

• Maintains records for all special cleaning tasks.

• Co-ordinates all repairs and refurbishments.

• Ensure that all supervisors and Associates maintain the equipment correctly.

• Ensures that all guest complaints and requests are promptly and efficiently dealt with by way of communication and delegation.

• Ensures adherence to hygiene standards by her department.

• She gives the inputs to the Executive Housekeeper in order to prepare the agenda for the departmental monthly meetings.

• Controls cost with maximum optimization

• Maintains monthly inventories like linen, crockery, cutlery, equipment and assets.

• Ensures that all employees are familiar with the policies and procedures relating to fire emergencies, evacuation, safety and first aid.

• Maintains a good communication and cooperation with all other departments.

• Conducts training and maintains record of the same.• Ensure all training records are up to date at all times and monitors all training.

• Ensures safety and security is adhered to in all areas. Of work place.

• Checks all administration offices.

• Has a strict follow up with the engineering department on all defects.