Housekeeping Executive

Job Description

Executive Housekeeper As the Executive Housekeeper , you will lead the daily shift operations of our Housekeeping, Recreation/Health Club, and potentially Laundry departments. You'll be instrumental in directing and working with our dedicated team to ensure all guestrooms, public spaces, and employee areas are meticulously clean and well-maintained. This leadership role involves conducting thorough inspections, holding the team accountable for corrective actions, and playing a key part in achieving both guest and employee satisfaction while effectively managing the operating budget. Key Responsibilities Managing Housekeeping Operations: Ensure guest room status is communicated to the Front Desk in a timely and efficient manner. Work effectively with the Engineering department to address guestroom maintenance needs promptly. Supervise the property's general cleaning schedule , ensuring all areas are covered. Obtain lists of rooms to be cleaned immediately and prospective check-outs to prepare efficient work assignments for the team. Inventory stock regularly to ensure adequate supplies are always available. Supervise daily Housekeeping shift operations , ensuring full compliance with all housekeeping policies, standards, and procedures. Assist in the ordering of guestroom supplies, cleaning supplies, and uniforms. Support and supervise an effective inspection program for all guestrooms and public spaces, communicating areas needing attention to staff and ensuring their understanding. Ensure all employees have proper supplies, equipment, and uniforms . Managing Departmental Costs: Participate in the management of the department's controllable expenses to achieve or exceed budgeted goals. Understand the impact of departmental operations on the overall property financial goals and objectives, managing accordingly to meet or exceed targets. Comprehend budgets, operating statements, and payroll progress reports to assist effectively in the financial management of the department. Ensuring Exceptional Customer Service: Respond to and effectively handle guest problems and complaints . Continuously strive to improve service performance across the department. Empower employees to consistently provide excellent customer service. Emphasize guest satisfaction during all departmental meetings, fostering a culture of continuous improvement. Conducting Human Resources Activities: Participate as needed in the investigation of employee accidents . Supervise staffing levels to ensure that guest service, operational needs, and financial objectives are met. Ensure employees clearly understand expectations and parameters . Ensure property policies are administered fairly and consistently , with disciplinary procedures and documentation completed according to Standard and Local Operating Procedures (SOPs and LSOPs), supporting the Peer Review Process. Observe employee service behaviors and provide constructive feedback. Utilize all available on-the-job training tools to train new room attendants and provide necessary follow-up training. Participate in the employee performance appraisal process , providing valuable feedback. Assist as needed in the interviewing and hiring of employee team members with the appropriate skills. Support a departmental orientation program to ensure new hires receive appropriate training for successful job performance. Participate in employee progressive discipline procedures . Candidate Profile Education and Experience: High school diploma or GED equivalent with 2 years of experience in housekeeping or a related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; no work experience required. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.