Hotel Receptionist

Job Description

Job Summary: The Hotel Receptionist is the first point of contact for guests and visitors. The role involves handling check-ins, check-outs, reservations, guest inquiries, and ensuring a pleasant and smooth guest experience. Key Responsibilities: Greet guests warmly and assist with check-in and check-out procedures. Handle room reservations via phone, email, and walk-ins. Provide accurate information about the hotel, services, amenities, and nearby attractions. Manage guest complaints and escalate issues when required. Maintain front desk operations, including handling payments and issuing invoices. Coordinate with housekeeping and other departments to meet guest requests. Maintain records of guest information, bookings, and payments. Follow all standard operating procedures and hotel policies. Ensure the reception area is clean, well-organized, and welcoming at all times. Key Skills: Excellent communication and interpersonal skills Basic computer and typing skills (MS Office, hotel software) Customer service orientation Problem-solving ability Professional appearance and attitude Ability to handle pressure and multitask Fluency in English and local language(s) Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Food provided Internet reimbursement Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person