3388 Hotel Management Jobs - Page 38

Responsible for daily administration, meeting and greeting, dealing with guests queries and complaints, and booking rooms. visitors Maintain high standards of customer services at the Reception desk so that customers expectations are consistently exceeded. Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. Any matter which may affect the interests of the hotel should be brought to the attention of the Management. Provide effective support to the team to enable them to provide effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Hotel Management Graduates / Diploma or equivalent qualification

GSA - Front Office First impressions are everything! As a GSA-Front Office, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What you will be doing: Greet, check-in, respond to requests and settle accounts while providing exceptional service Take initiative to add a personalized experience Proudly promote the hotel facilities, looking for opportunities to enhance a guest s stay through up-selling Maintain high standards of customer services at the Reception desk so that customers expectations are consistently exceeded. Responsible for day to day operations of Front Office Department. Any matter which may affect the interests of the hotel should be brought to the attention of the Management. Relevant diploma / degree in Hotel Management. Excellent multi-tasking, problem solving, service orientation and interpersonal team skills. Displays high level of flexibility, initiative, sincerity and team work.

GSA-Front Office First impressions are everything! As a GSA-Front Office, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What you will be doing: Greet, check-in, respond to requests and settle accounts while providing exceptional service Take initiative to add a personalized experience Proudly promote the hotel facilities, looking for opportunities to enhance a guest s stay through up-selling Maintain high standards of customer services at the Reception desk so that customers expectations are consistently exceeded. Responsible for day to day operations of Front Office Department. Any matter which may affect the interests of the hotel should be brought to the attention of the Management. Your experience and skills include: Relevant diploma / degree in Hotel Management. Excellent multi-tasking, problem solving, service orientation and interpersonal team skills. Displays high level of flexibility

Assist guests with check in and checkout, as well as other cashiering duties Review arrival lists and prepare compendiums prior to guests arrival and check-into system if necessary Welcome guests on arrival, register and issue room keys according to departmental standards and procedures Ensure that members consistently receive all benefits, and repeat guests and other VIP s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival Liaise closely with other relevant departments to ensure that guests requests and needs are met Update and maintain repeat guest history system Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue Handle guests complaints and comments tactfully and efficiently Handling guests mails, messages, and answering of phone calls Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed Be vigilant in regard to in-house credit matters and act upon any discrepancies Alert Security or Duty Manager of suspicious looking person(s) / articles Other Responsibilities Maintain complete knowledge of all food & beverage services, outlets and hotel services/features Be fully conversant with hotel fire & life safety/emergency procedures Attend all briefings, meetings and trainings as assigned by management Report for duty on time wearing clean and complete uniform at all times Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the Management of the Hotel Your experience and skills include: Relevant Front Office experience is an asset fresher also can apply. Bachelor Degree / Diploma in Hotel Management would be an advantage.

We are seeking a dedicated and detail-oriented Guest Service Associate (GSA) - Housekeeping to join our team in Mysuru, India. As a GSA-Housekeeping, you will play a crucial role in maintaining the highest standards of cleanliness and comfort for our guests, ensuring their stay is exceptional from check-in to check-out. Maintain impeccable cleanliness standards in all assigned areas of the hotel, including guest rooms, public spaces, and back-of-house areas Ensure proper usage and safekeeping of departmental master keys and other keys to maintain guest and property security Interact with guests in a courteous and professional manner, addressing their needs and concerns promptly Collaborate effectively with other departments to provide seamless service and enhance guest satisfaction Inspect and prepare guest rooms, ensuring all amenities and supplies are properly stocked and meet quality standards Follow lost and found procedures strictly and report any discrepancies immediately Maintain and properly use all housekeeping equipment, supplies, and materials Adhere to safety and hygiene protocols, reporting any potential hazards or maintenance issues Participate in ongoing training programs to enhance skills and stay updated on industry best practices Assist in maintaining inventory of cleaning supplies and linens, reporting low stock levels as needed Diploma or Degree in Hotel Management, or equivalent qualifications Previous experience in housekeeping or hospitality industry preferred Strong attention to detail and ability to maintain high cleanliness standards <

Operation Perform opening/closing side duties as assigned and set all tables according to standards and procedures Deliver F&B services in accordance to departmental standards and procedures Check on table setting, cleanliness and side station preparation as per work station assigned prior to the start of operation Greet all patrons warmly upon arrival at the door and escort them to the table Ensure that all food & beverage are served according to service standard Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP) Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready, such that they arrive at the patrons table at the correct temperature Try to remember individual patron s names and their preferences to extend a personalized service Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full Thank all patrons for patronizing the outlet upon their departure Clear and tidy up tables after the departure of the patrons as quickly as possible to the stewarding area Collect food and beverage supply requisition, ensure that the stock collected is as per requisition Report any complaints, incidents or other irregularities to management Assist other Food & Beverage outlets with their operations during peak times or when required Other Responsibilities Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features Be well versed in hotel fire & life safety/emergency procedures Attend all briefings, meetings and trainings as assigned by management Report for duty on time wearing clean and complete uniform at all times Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the Management of the Hotel Knowledge and Experience Degree or Diploma in Hotel Management Good reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local

Primary Responsibilities: Perform opening/closing side duties as assigned and set all tables according to standards and procedures Deliver F&B services in accordance to departmental standards and procedures Check on table setting, cleanliness and side station preparation as per work station assigned prior to the start of operation Greet all patrons warmly upon arrival at the door and escort them to the table Ensure that all food & beverage are served according to service standard Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP) Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready, such that they arrive at the patrons table at the correct temperature Try to remember individual patron s names and their preferences to extend a personalized service Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full Thank all patrons for patronizing the outlet upon their departure Clear and tidy up tables after the departure of the patrons as quickly as possible to the stewarding area Collect food and beverage supply requisition, ensure that the stock collected is as per requisition Report any complaints, incidents or other irregularities to management Assist other Food & Beverage outlets with their operations during peak times or when required Minimum Education : 10+2 (Higher Secondary) A diploma or degree in Hotel Management is preferred.

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Expand upon the provided project role description and add more description. Show creativity. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide Japanese language support to clients.- Deliver service desk voice support efficiently.- Maintain client satisfaction through effective communication.- Troubleshoot technical issues promptly.- Document and escalate complex problems for resolution. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Japanese Language, Service Desk Voice Support.- Strong understanding of IT service desk operations.- Experience in incident management and ticketing systems.- Knowledge of ITIL framework for service delivery. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice SupportMinimum 2 year(s) of experience is required Educational Qualification : Bachelor Degree German Language proficient Summary :Candidate should be German Language proficient with minimum of B2 level certificationAs an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Candidate should be German Language proficient with minimum of B2 level certification- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide exceptional client support and maintain a high level of customer satisfaction.- Troubleshoot technical issues and provide timely resolutions.- Document client interactions and solutions for future reference.- Collaborate with cross-functional teams to enhance system performance.- Stay updated on industry trends and technologies to improve service delivery. Professional & Technical Skills: - Candidate should be German Language proficient with minimum of B2 level certification- Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with Service Desk Voice Support.- Strong understanding of IT service management principles.- Knowledge of ticketing systems and incident management processes.- Excellent communication and interpersonal skills.- Ability to prioritize and manage multiple tasks efficiently. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A Bachelor's Degree and proficiency in German Language are required. Qualification Bachelor Degree German Language proficient

Dreamline Technologies Pvt Ltd. is looking for Computer Operator to join our dynamic team and embark on a rewarding career journey Operating computer systems and ensuring their proper functioningMonitoring the performance of computer systems and identifying potential issues Performing basic maintenance tasks, such as cleaning and organizing computer equipmentTroubleshooting hardware and software problems and resolving them in a timely manner Backing up and restoring data as neededInstalling and configuring software and hardware components Required Qualification : Intermediate in any discipline, Knowledge in

Responsibilities: Manage guest queries in a timely and efficient manner; Manage Banquet Sales Represent needs of the team; Ensure compliance of brand standards; Be environmentally aware; Assist Food and Beverage management with achieving financial targets; Assist Food and Beverage management with training and development of team members; Assist with annual and mid-year appraisals with team members under your responsibility; Supervise Food and Beverage Outlet operations; Communicate and delegate tasks to the team; Assist other departments wherever necessary and maintain good working relationships; Comply with hotel security, fire regulations and all health and safety legislation. Requirements: Must have IHM Previous Food and Beverage experience of 5- 10 years Positive attitude; Ability to work on own or in teams; Commitment to delivering a high level of customer service; Good Communication Skills; Flexibility to respond to a range of different work situations.

Role & responsibilities Preferred candidate profile

Assistant Facilities Manager Work Dynamics What this job involves: Putting safety in your hands First things first, your chief concern is to ensure a safer and more comfortable work environment to work in and visit. Part of the checklist you will run through are to plan and execute all preparations needed for meetings and conferences with clients and VIP visits. Likewise, the mailroom, front office and housekeeping all fall into your realm. Being dedicated to great results You should be mobile and capable of working anywhere because you will perform daily check-ins around the front office and lobby to ensure high standards. Whatever mix-ups or jams that you spot, you should be quick to figure out the best repairs. Your input and ideas will be sought to help steer the team in directions that help make the facility perform at its best. A typical day for you also involves contact with vendorsreviewing their services and coordinating with them for the resolution of any service issues. Sound like you To apply you need to have: Core facilities management skills If youre a graduate in any discipline, you will most likely to qualify for this role. You should also have 5-7 years of experience in facilities management. It would be great if you have tertiary qualifications in hotel management, building management and/or business. Outstanding team prowess Are you equipped to set up a team to success Can you also play to your strengths and work effectively as a team member If yes, thats greatthe ability to bring about positive changes and follow through with them will come in handy for this role. On-site Bengaluru, KA Scheduled Weekly Hours: 48

Executive Chef - Multicuisine and Conti for Bandra Mumbai 12 LPA CTC. Expert in Continental, Indian and chinese. Local Candidates required who can join urgently. Hotel Management is compulsory. Please share resume on 9930060601 or apply on naukri.

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities:- Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge.- Maintain exceptional communication skills to keep our world-class systems running.- Act as the ongoing interface between the client and the system or application.- Dedicate to quality and ensure client satisfaction.- Collaborate with cross-functional teams to resolve complex issues. Professional & Technical Skills: - Must To Have Skills: Service Desk Management.- Good To Have Skills - Service Desk Voice Support ; awareness of retail and Point of sale (POS) system troubleshooting.- Strong understanding of ITIL framework.- Experience in troubleshooting and resolving technical issues.- Excellent communication and interpersonal skills.- Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Gurugram office. Qualification Bachelor Degree

AR calling (Account Receivable caller) Fresher Position: Graduates (Except pursuing, Diploma, Hotel Management Candidates). Good Communication Skills (B1H & Above). Candidates need to be with in the radius of 25 km from Sutherland, Manikonda Lanco hills. Two Way CAB Facility will be provided with in the radius of 25 km from Sutherland, Manikonda Lanco hills. Complete Night Shifts (6:30 PM - 3:30 AM). FIVE DAYS WORKING (MONDAY - FRIDAY) & SATURDAY, SUNDAY WEEK OFF. Need to be Comfortable with WFO-Work from office. Graduates (Except pursuing, Diploma, Hotel Management Candidates).

Join Salad Days India s Healthy Food Pioneer! Founded in 2014, Salad Days is leading the healthy food revolution with gourmet salads and nourishing meals. Were growing fast across multiple cities, and we re looking for passionate individuals to join our team. Work with Us Rapid Growth: Be part of our exciting expansion journey. Healthy Focus: Create and serve food that fuels lives. Dynamic Locations: Work in vibrant kitchens and our organic farm. Job Overview: As a Bakery Manager, you will lead bakery operations, ensuring production of high-quality bakery goods while managing team performance and operations. Key Responsibilities Prepare bakery products to high standards in individual and bulk quantities Implement quality control and maintain safety throughout the department Monitor inventory and prevent shortages Lead and mentor the bakery team with regular performance evaluations Create efficient staff schedules and manage labor costs Collaborate on menu innovation and product development Enforce food safety standards and interdepartmental coordination Requirements Diploma/degree in Bakery or Hotel Management Industrial training in bakery operations 5-6 years of experience in a professional bakery setting Strong baking skills and understanding of mise-en-place techniques Proficiency in Metric and Imperial measurement systems

FINANCIAL : To assist the Director of Sales and Marketing in the preparation of the yearly catering revenue & expense budget To actively lead the Groups & Events team financial and administrative activities to ensure that yearly revenue budgets are surpassed To assist the Cluster DOSM and Cluster DRM with accuracy of catering revenue forecasting with most updated market information To come up with upsell strategies that would help surpass budget ADMINISTRATIVE : To actively contribute to the Department s financial and administrative activities to ensure that yearly catering revenue budgets are surpassed To monitor the Opera Sales and Catering System and ensure it is set up properly for maximum performance To review Groups and Events F&B menus and pricing structure in coordination with the Cluster DOSM, Director of Food and Beverage and Executive Chef To identify need periods and maximize meeting space utilization in coordination with the Director of Sales & Marketing and the Room Sales Team To set and review goals for the Conference & Events team and its individual team members To facilitate accurate administration reports, month-end and other reports are submitted on time to the Cluster DOSM OPERATIONAL : To lead, train, develop, and support the Groups & Events Team To conduct sales calls with the team and set up appointments for personal sales calls, telemarketing and site inspections to all existing and potential accounts To ensure all inquiries are responded to within 24 hours and to follow up to ensure the client has received the information and clarify questions To ensure proper group handover is received from Rooms Sales for flawless execution To ensure all relevant departments are updated of groups and events in the hotel, making sure resumes and BEOs are send and group meetings are done in a timely manner To ensure follow up on lost business and bring information about them to the knowledge of the department superior To be aware of all market trends and share it to team so that a collective action can be implemented To attend international and local trade shows, roadshows and business trips to build and maintain strong relationship with clients To entertain decision makers of accounts in the F&B outlets of the hotel and to take part in promotional activities with them To update customers with the latest developments in the hotel and inform hotel management of all changes in the customer profile To seek out and target new customers, new sales opportunities and initiate action plan to secure new business for the Hotel To assist Credit Department in following up all outstanding balances of accounts in a timely manner To come prepared on weekly Sales and Revenue meetings Develop and implement new sales strategies, tactics and action plans for account base Ensure and update current account information in Opera and hard files Responsible for continually monitoring Business blocks in order to ensure a more accurate forecast Conduct and/or attend daily meeting to review event contracts to ensure last minute changes are communicated accordingly Conduct pre-conference BEO meetings to ensure key departments fully aware of relevant details pertaining to group Ensure team are Following up post-event to address any issues whilst soliciting return business Attend departmental communication meetings and sales and operations meetings To consistently interact with key clients focusing on high profile guests To build and maintain good relations with all Accor Regional and Global Sales Offices To be aware of all fire, health, safety, emergency and security procedures in the hotel To keep the Cluster DOSM promptly and fully informed of all problems or concerns so that corrective action can be taken on time To adhere to the Department and Hotel s standard operating procedures (SOP s) To ensure strict confidentiality of information in the Department and Hotel To carry out duties, projects and other assignments as required by Cluster DOSM PERSONAL ATTRIBUTES Excellent understanding of luxury market Excellent understanding of all hotel departments Professional sales and presentation skills Knowledge of basic accounting, math skills and analytical capabilities required Extensive knowledge of sales skills and revenue management Ability to assess/evaluate employee s performance fairly Must have strong interpersonal skills with attention to details Strong written and verbal communication skills A leader with a positive attitude Strategic thinking combined with the ability to move strategy to action Problem solving skills Managerial / Leadership skills Self-motivated, creative and confident, with a highly energetic personality Creative, independent, and manages stress gracefully Ability to meet deadlines consistently Pro-active and taking initiative Must be organized and ability to work and follow systems and procedures Must be adaptable to change of strategy, ideas, systems etc. Must be guest service oriented Proficiency in organizational planning with the ability to multi-task Minimum 4 years experience in the related field Degree/Diploma in Hotel Management / Business Administration Strong knowledge of Opera & Microsoft Office Understands the local culture and have worked in the region

Inspect the rooms assigned and take responsibility to ensure the rooms are maintained upto the standards and that there are no guest complaints. Ensure maximum efficiency in the performance of the assigned Room Attendants. Ensure guest rooms, suites and pantries, assigned, are maintained as per the standards. To ensure that all rooms in the specified floor are serviced and cleaned daily. Any matter which may effect the interests of AccorHotels should be brought to the attention of the Management. Facilitates the functioning of and / or oversees the functioning of Guest Service Department or any other Department in the Hotel when necessitated by circumstances and as mandated by the General Manager. This would be over and above regular stipulated responsibilities and duties Plan & coordinate the activities of the room attendants. Maintain pantries with par stock of linen, cleaning supplies and guest request items. Establish and maintain seamless co-ordination & co-operation with all departments of hotel to ensure maximum cooperation, productivity, morale and guest service. Interact with guests and personnel of the hotel in an efficient and friendly manner. Provide effective support to the team to enable them to provide a range of effective and efficient services. Ensure that the team has been trained for all safety provisions. Motivate and develop staff to ensure smooth functioning of the department and promote teamwork. Inform the Executive Housekeeper about any damage or theft. Supervise and coordinate pest control, schedules in rooms. Prepare requisitions for all stocks required for the floor i.e. amenities, linen, cleaning supplies and material. Conduct on-going training and coach all the employees and ensure to maintain records. Supervise daily super cleaning and periodical cleaning of rooms. Conduct briefing for Housekeeping attendants. Ensure Housekeeping attendants maintain their equipment. All lost and found articles are reported immediately to the coordinator. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Identify optimal, cost effective use of the resources and educate the team on the same. Diploma / Degree in Hotel Management Excellent communication skills and a professional presentation Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively with fellow colleagues as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times

Primary Responsibilities Operation Conduct daily briefings with staff at floor level. Manage and supervise all tasks of his/her team Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to standards and procedures set Supervise public areas Replenish guest supplies and ensure that guests requests are promptly attended to Attend to reports on damage or malfunction in hotel rooms Maintain equipment in proper state of cleanliness Maintain a section floor report Conduct regular room checklists Report unusual behavior/activities on floors to Executive Housekeeper Record room status in allocated section accurately Assist Executive Housekeeper in assessing team members attendance and performance Other Responsibilities Be well versed in hotel fire & life safety/emergency procedures Attend all briefings, meetings and trainings as assigned by management Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the assigned by the Management Establish and maintain effective employee working relationships

Constantly investigate and assess market conditions and competition to determine effective and productive sales programs. Establish and maintain relationships with all the current and prospective customers. Update & upgrade knowledge and awareness of special events, conventions, business meetings and other opportunities in the market, which would help for the sales of the facilities provided by Novotel Kolkata. Design and execute sales plans and strategies for the assigned segments and responsible for increasing the sales and revenue. Plan & initiate action plan to approach and secure new business for the organization. Any matter which may affect the interests of Novotel Kolkata should be brought to the attention of the Management.

Process laundry by either washing, dry cleaning or pressing according to department standards and procedures Use laundry equipment as per instructed and maintain them in a proper state of cleanlines Report stains or torn laundry, as well as any items left in pockets or jewelry on clothing before beginning the process of cleaning Weigh all laundry prior to loading into machines Ensure usage of solvent, laundry and spotting chemicals are as per as protocol Pay particular attention to any items that require pre-wash soaking Mark all items for laundering, pay attention to room numbers and sequences Ensure all guest requests and instructions are adhered to. E.g. fold in trousers. Light starch, shirt folded etc. Ensure working area is kept clean and organized Present guest and staff laundry as per instructed Carry out valet services as needed including delivery of linen

Operation Count and send out dirty linen and uniforms to the laundry department as well as the receipt of clean linen and uniforms Count and distribute clean linen to the different hotel outlets Report to supervisor and send linen and uniforms that require repair or alteration to the tailor Monitor and manage all uniforms available in the hotel for usage allocation Other Responsibilities Be well versed in hotel fire & life safety/emergency procedures Attend all briefings, meetings and trainings as assigned by management Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the assigned by the Management Establish and maintain effective employee working relationships Main Complexity/Critical issues in the Job Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests. Primary school education Good oral proficiency in English language No experience is required, training will be provided

Primary Responsibilities Conduct daily briefings with staff at floor level. Manage and supervise all tasks of his/her team Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to standards and procedures set Supervise public areas Replenish guest supplies and ensure that guests requests are promptly attended to Attend to reports on damage or malfunction in hotel rooms Maintain equipment in proper state of cleanliness Maintain a section floor report Conduct regular room checklists Report unusual behavior/activities on floors to Executive Housekeeper Record room status in allocated section accurately Assist Executive Housekeeper in assessing team members attendance and performance Other Responsibilities Be well versed in hotel fire & life safety/emergency procedures Attend all briefings, meetings and trainings as assigned by management Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the assigned by the Management Establish and maintain effective employee working relationship High School Diploma/ certificate Good oral and written proficiency in English Minimum 2 years of experience in a similar capacity Ability to speak other languages and basic understanding of local languages will be an advantage

Consistently offer professional, friendly and engaging service to the children Supervise and plan all activities offered at the Kids Club Conduct and host birthday parties and special events at the Kids Club Creating new arts and crafts for the kids club Plan and create new ideas for summer camps, Halloween parties and Christmas events, as well as following through with the activities as per the schedule Ensure that all new colleagues are trained in the daily operations of the Kids Club and that they work together as a team to achieve the highest guest satisfaction Report directly to Kids Club supervisor with any incidents, guests comments and feedback Being responsible for inventory of the arts and crafts and reporting when its low Ensure all areas are clean and well maintained for the children s safety Ensure that all attendants working in the Kids Club are following the procedures Responsible for designing the wall and window art work for the Kids Club Supervise the children in the kids club and ensure their safety while inside the club Support kids club supervisor at the reception when it is busy Perform other duties as assigned and requested Passion for working with Children Must be fun, creative, enthusiastic, positive, flexible and good at multi tasking Highly organized, results-oriented with the ability to be flexible and work well under pressure Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work cohesively with fellow colleagues as part of a team Ability to focus attention on the children s needs, remaining calm and courteous at all times