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1.0 - 3.0 years
1 - 5 Lacs
Jaipur
Work from Office
Conduct daily briefings with staff at floor level. Manage and supervise all tasks of his/her team Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to standards and procedures set Supervise public areas Replenish guest supplies and ensure that guests requests are promptly attended to Attend to reports on damage or malfunction in hotel rooms Maintain equipment in proper state of cleanliness Maintain a section floor report Conduct regular room checklists Report unusual behavior/activities on floors to Executive Housekeeper Record room status in allocated section accurately Assist Executive Housekeeper in assessing team members attendance and performance
Posted 1 month ago
1.0 - 3.0 years
1 - 2 Lacs
Kochi
Work from Office
To provide courteous, professional, efficient and flexible service at all times following Novotel standards. To perform all duties and tasks in the assigned place of work To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage division or any other department of the hotel as assigned. To be fully conversant with all services and facilities offered by the hotel. To perform opening and closing procedures established for the place of work as assigned. To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives. To ensure that the place of work and surrounding area is kept clean and organized at all times. To monitor operating supplies and reduce spoilage and wastage. To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
Posted 1 month ago
1.0 - 3.0 years
1 - 4 Lacs
Guwahati
Work from Office
Housekeeping Attendant You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them. What s in it for you: In 3-4 bullet points, showcase the benefits and perks of working at the property Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 What you will be doing: Clean all assigned guestrooms to standard Take initiative to add a personalized experience for the guest Take ownership of guests privacy and belongings, while ensuring exceptional service Your experience and skills include: Warm and caring personality; previous housekeeping experience is an asset Ability to anticipate and focus attention on guest needs, being professional and welcoming Excellent organizational skills and time management
Posted 1 month ago
1.0 - 3.0 years
1 - 2 Lacs
Pune
Work from Office
Operational To provide courteous, professional, efficient and flexible service at all times following ibis standards. To perform all duties and tasks in the assigned place of work To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage division or any other department of the hotel as assigned. To be fully conversant with all services and facilities offered by the hotel. To perform opening and closing procedures established for the place of work as assigned. To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives. To ensure that the place of work and surrounding area is kept clean and organized at all times. To monitor operating supplies and reduce spoilage and wastage. To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Prior experience with Luxury Hotel in the same capacity Strong operational technical knowledge Outstanding personality and unmatched levels of energy, enthusiasm and commitment. Excellent multi tasking, problem solving, service orientation and interpersonal team skills Displays high level of flexibility, initiative, sincerity and team work
Posted 1 month ago
1.0 - 3.0 years
2 - 6 Lacs
Hyderabad
Work from Office
Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis Take food and beverage orders according to guest s requirements and preferences Deliver food & beverage services in accordance to departmental standards and procedures Ensure that all food & beverage are served according to service standard
Posted 1 month ago
1.0 - 3.0 years
1 Lacs
Mumbai
Work from Office
Housekeeping Ambassador You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them. What s in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility What you will be doing: Clean all assigned guestrooms to standard Take initiative to add a personalized experience for the guest Take ownership of guests privacy and belongings, while ensuring exceptional service Your experience and skills include : Warm and caring personality; previous housekeeping experience is an asset Ability to anticipate and focus attention on guest needs, being professional and welcoming Excellent organizational skills and time management
Posted 1 month ago
1.0 - 2.0 years
1 - 4 Lacs
Bengaluru
Work from Office
Key Responsibilities: Prepare and bake bread, pastries, desserts, and other bakery items as per recipes and standards. Ensure proper measurement, mixing, and baking techniques for consistent quality. Assist in daily mise-en-place and maintain cleanliness in the bakery section. Follow hygiene and safety standards as per hotel policies and FSSAI norms. Support the team during service and manage assigned tasks efficiently. Diploma or Certificate in Bakery & Confectionery or Culinary Arts. 1-2 years of experience in a similar role in a hotel or bakery setup. Basic knowledge of baking techniques, equipment, and ingredient handling. Creative, detail-oriented, and passionate about bakery products.
Posted 1 month ago
2.0 - 4.0 years
2 - 6 Lacs
Ahmedabad
Work from Office
Demi Chef De Partie Ready for a sizzling career move? You will play a pivotal role in our kitchen working alongside a fantastic team. The food you prepare, cook and serve makes our guests smile and wanting more. What you will be doing: Actively share ideas, opinions and suggestions to improve the environment and menus Ensure the consistency in the preparation of all food items for a la carte and/or buffet menus according to property recipes and standards Communicate effectively with the rest of the team and thrive for guest feedback Your experience and skills include: Ability to work well under pressure in a fast paced environment Ability to work cohesively and collectively as part of a team Add diplomas/certifications required if needed
Posted 1 month ago
1.0 - 2.0 years
3 - 8 Lacs
Udaipur
Work from Office
Responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Assist guests regarding all bar menu items in an informative and helpful way Perform all necessary tasks to service beverages according to the standard of performance manual of the hotel. Create and change bar s menus with new kinds of cocktails. Provide guidance and assistance to the bar employees helping them in the execution of their duties and responsibilities. Conduct training sessions on beverage pouring practice, cocktail mixing, bottle flaring and up-selling Achieve total guest satisfaction and organizational profitability through effective utilization of all resources Maintain complete knowledge of all F&B services, outlets, hotel services/features Minimum 1- 2 years of experience as a Bar Manager with a luxury experience Excellent knowledge of all beverage products Previous point of sale system experience an asset Excellent communication and organizational skills Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively with fellow colleagues as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times
Posted 1 month ago
1.0 - 3.0 years
2 - 6 Lacs
Guwahati
Work from Office
Bartender As a Bartender, you will be an ambassador for the exceptional service and flavors that are hallmarks of our restaurant and lounge experience. Your warm, attentive guest service and passion for mixology is worth raising a glass to! Responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Assist guests regarding all beverage menu items in an informative and helpful way Mix drinks and control the beverage stock as per guidelines Have full knowledge of beverage lists and promotions Have full knowledge of all menu items, garnishes, contents and preparation methods Follow outlet policies, procedures and service standards Follow all safety and sanitation policies when handling food and beverage Other duties as assigned Qualifications: Previous bartending experience Excellent knowledge of all beverage products Previous point of sale system experience an asset Excellent communication and organizational skills Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively with fellow colleagues as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times
Posted 1 month ago
1.0 - 4.0 years
2 Lacs
Gurugram
Work from Office
Train and supervise the work of kitchen personnel in the respective sections Ensure personal cleanliness and proper deportment of all team members Produce high quality food in a specified area of the food preparation and ensure that this is also practiced amongst all team members Check the taste, temperature and visual appeal of food items prepared to ensure that the quality and portion are consistent and as per specifications set out Ensure that all equipment and perishable items are stored in its designated place and is done in the most hygienic manner Prevent the use of contaminated products in any phase of food preparation and prevent colleagues who are ill or suffering from an infection from taking part in the preparation or handling of food Ensure that colleagues follow the hygiene and sanitation procedures when handling food, equipment and utensils Work closely with Executive Steward in maintaining the cleanliness of the kitchen Ensure that all safety, health, security and loss control policies and procedures and Government legislation are adhered to Minimum Primary school education Additional certification(s) from a reputable Culinary school will be an advantage Relevant experience in a similar capacity
Posted 1 month ago
2.0 - 5.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Key Responsibilities: Assist the Executive Chef in planning and directing food preparation. Supervise kitchen team and ensure smooth kitchen operations. Ensure consistent quality and presentation of all dishes. Maintain high standards of hygiene, food safety, and cleanliness. Train and mentor junior chefs and kitchen staff. Monitor stock levels and assist in inventory control. Develop and test new recipes and menu items. Manage kitchen during Executive Chef s absence. Educational Background: Diploma or Degree in Hotel Management / Culinary Arts. Certification from a recognized culinary institute (preferred but not mandatory)
Posted 1 month ago
1.0 - 3.0 years
1 - 5 Lacs
Bengaluru
Work from Office
Achieve daily targeted number of sales calls with effectiveness Develop business leads for the Hotel on a weekly basis Prepare monthly list of accounts to penetrate for the following month Plan a minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accounts Prepare monthly action plan for main market segment Perform monthly review account profile on room nights production and average rate Monitor competitors rate strategy, account penetration and marketing activities to maintain a competitive edge Fully responsible of accounts under his/her management , including contracting, updating profile and renewing contracts Update management on VIP arrivals, meet and greet accordingly Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue Conduct negotiations to achieve the best profit and rates for the Hotel Attend hotel clients and local community business events to network and maintain high visibility Update Director of Sales & Marketing on market trends and business leads Bachelors degree in Hotel Management, Business Administration, Sales & Marketing, or a related field. A diploma in Hospitality or Sales & Marketing is also acceptable with relevant experience.
Posted 1 month ago
1.0 - 3.0 years
1 - 5 Lacs
Mumbai
Work from Office
Reservations Executive You are the beginning of an exceptional guest experience. As a Reservations Executive, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive! What is in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities What you will be doing: Consistently offer exceptional, friendly and engaging service Ensure the best selection for the guest and ensure revenue is maximized through up-selling Recommend property facilities and assist guests with information and special requests Book room reservation requests, enter group rooming lists, and update accurate information in the system, reconfirmation of arrivals for the two day and ensuring No-show are negligible, ensuring guest call are answered as per SOP and focusing on direct call conversion. LQA score to be 90 plus at current workplace. Should be a team player and be open to learning and adapting to the changes. Your experience and skills include: Guest focused personality is essential Education Qualification: BA in Hospitality/ Hotel management or equivalent program Graduate or having an equivalent degree from a reputed educational institution
Posted 1 month ago
1.0 - 3.0 years
3 - 7 Lacs
Mumbai
Work from Office
The primary responsibilities of a Revenue Analyst/Executive in a hotel setting involve analyzing and interpreting data to optimize revenue and profitability. On a daily basis, the individual will monitor market trends, manage market segment in system, working proactively on Fornova to benchmark parity, learn and prepare weekly reports and presentation and assess demand patterns to make informed recommendations on room rates and inventory management. The role requires collaboration with sales and marketing teams to manage group segment and ensure alignment with the hotel s financial goals. Additionally, the analyst will prepare detailed reports and forecasts to support decision-making processes and drive revenue growth. The main objective is to maximize the hotel s revenue potential while maintaining competitive positioning in the market. Individual is well versed with Mumbai market and its micro market understanding. Taking responsibility and active participation. Open to learn and grow. Polite in conversation and proactive to help colleagues when in need and ready to support any additional responsibility as and when occur. 10+2 from reputed school. Degree in hotel management from a reputed hotel management institute
Posted 1 month ago
2.0 - 4.0 years
6 - 10 Lacs
Mumbai
Work from Office
Job Purpose This position is responsible for managing the learning process within the hotel. The Training & Development Manager ensures that all learning and development activities are completely aligned with the culture, values and strategy of the hotel. He/she monitors and analyzes staff training needs and oversee and implement all departmental training programs. Key Interactions Internally All departments Externally Guests Visitors External Trainers Vendors Primary Responsibilities Training & Development Management Assist in the creation, implementation and facilitation of the Hotel Training Plan and budget that is aligned with the hotel s goals and strategic plan Conduct annual training needs analysis and coordinate with department managers to help identify training opportunities for their team members Initiate, coordinate, deliver and follow-up on all training activities within the hotel Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry Update and maintain accurate records of training activities and participant information Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized Develop and manage a central internal resource library of videos/books/magazines that can be utilized by all employees Share responsibilities for the integration and orientation process of new hires Assist with the implementation of new policies, procedures, and standards Prepare and submit training reports Other Responsibilities Be fully conversant with hotel fire & life safety/emergency procedures Attend all briefings, meetings and trainings as assigned by management Maintain a high standard of personal appearance and hygiene at all times Be aware of the hotel fire & life safety/emergency procedures Perform other reasonable duties assigned by the assigned by the Management Knowledge and Experience Bachelor s Degree in Human Resources Management / Hotel Management Minimum 3 years of training/facilitation experience Excellent reading, writing and oral proficiency in English language Proficient in MS Excel, Word, & PowerPoint Competencies Strong leadership, interpersonal and negotiation skills Excellent communication and customer contact skills Results and service oriented with an eye for details Ability to multi-task, work well in stressful & high-pressure situations A team player & builder A motivator & self-starter Well-presented and professionally groomed at all times
Posted 1 month ago
3.0 - 5.0 years
13 - 17 Lacs
Mumbai, Navi Mumbai
Work from Office
10 + years of Hotel Industry experience Strong operational / technical knowledge. Strive for results (Success oriented, data finder, proactive). Planning and directing food preparation and culinary activities. Estimating food requirements and food/labor costs. Recruit and manage kitchen staff. Comply with nutrition and sanitation regulations and safety standards. Maintain a positive and professional approach with coworkers and guests Hotel Management degree / relevant diploma in culinary
Posted 1 month ago
2.0 - 8.0 years
6 - 10 Lacs
Mumbai
Work from Office
Operational Ensure the Guest Service operates successfully and are individually profitable in accordance with the standard of the hotel Ensure that all rooms are pre-blocked accordingly to arrival time and housekeeping is informed Work closely with Housekeeping and Engineering Department to ensure that rooms are blocked accordingly for maintenance Ensures strict control of room keys for guests and other departments Conduct frequent and thorough inspections together with the Housekeeping Manager. Maximizes room sales and revenues for the hotel Guest Service Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries. Personally and frequently verify that guest s check-in/out is receiving the best possible service in line with Accor s standards. Schedules oneself to be on the front during peak operation hours, checking on standards of services and cleanliness Greet and assist at the check in of guests Ensure a speedy telephone and message service at all times for guests Ensure that he/she maintains an up to date awareness of current promotions, policy changes and memorandums. People Management Recruit, select and develop Guest Service employees to work following the operational, financial, administrative philosophies willing to become multi skilled and perform multi tasks. Through hands on management, supervise closely all Guest Service employees in the performance of their duties in accordance with policies and procedures and applicable laws Delegate appropriately, duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained Instill the Training philosophies of the company and work closely with the T&C Manager developing Departmental Trainers, ensuring that all Assistant Managers and Associates take an active role in the training and development Degree in Hospitality/ Hotel management preferred. Overall 5-8 Years of experience in front office and minimum 2 years in similar role.
Posted 1 month ago
1.0 - 3.0 years
1 - 5 Lacs
Mysuru
Work from Office
We are seeking a highly organized and efficient Housekeeping Executive to join our team in Mysuru, India. As a key member of our hospitality management team, you will oversee the housekeeping department, ensuring exceptional cleanliness and guest satisfaction throughout our property. Conduct daily briefings and manage housekeeping staff, assigning tasks and supervising their execution Ensure guest rooms, balconies, corridors, public areas, and housekeeping facilities meet our high cleanliness standards Implement and maintain quality control measures through regular room inspections and checklists Manage inventory of cleaning supplies and guest amenities, ensuring timely replenishment Respond promptly to guest requests and concerns related to housekeeping services Coordinate with maintenance department to address any reported damages or malfunctions in hotel rooms Maintain accurate records of room status, section floor reports, and staff performance Collaborate with other departments to enhance overall guest experience Implement and enforce safety and emergency procedures within the housekeeping department Participate in staff training initiatives and performance evaluations Continuously seek ways to improve housekeeping operations and efficiency High School Diploma or equivalent certificate required Minimum of 2 years of experience in a similar housekeeping management role Excellent oral and written communication skills in English Strong leadership and team management abilities In-depth knowledge of housekeeping best practices and hospitality industry standards Proven track record in maintaining high levels of cleanliness and guest satisfaction Exceptional attention to detail and quality control skills Proficiency in using hotel management software and systems Ability to work flexible hours, including weekends and holidays Excellent problem-solving and decision-making skills Strong organizational and time management abilities Ability to speak other languages, particularly those common in the Mysuru region, is a plus Basic understanding of local languages preferred
Posted 1 month ago
2.0 - 4.0 years
4 - 8 Lacs
Hyderabad
Work from Office
Must have an extremely keen eye for detail and must be relentless in their pursuit of excellent service and cleanliness standards within the guestrooms, the corridors and the surrounding environment. Continually striving for improvement of JD Power scores, EES Results and the Richey score in conjunction with the entire Housekeeping team. Check with room attendants to ensure they are supplied with the tools to complete their tasks Communicate, prioritize and inspect VIP and FPC rooms to room attendants Maintaining the proper room statuses and communicate discrepant rooms Managing the room attendants for guestroom quality and completion of their assigned credit of rooms; which includes re-training, coaching, and performance managing Encourage, celebrate and reward good performance Handling guest complaints and follows through on actions required To have a complete understanding of the Collective Bargaining Agreement and to follow the guidelines of both the CBA and Employee Handbook Ensure awareness of daily communication measure by reading logs, emails, SOP, etc. Conducting annual performance reviews of housekeeping colleagues To complete and follow through on work orders Share ideas in means to enhance the product and improve the guest experience Check all service areas and exits to ensure they are clean, items are in the proper assigned storage area and free of obstructions Ability to assign room attendants daily tasks sheets and floor keys At end of a AM shift, ensure an efficient pass-on to the Evening Housekeeping Manager Active participation in employee functions, such as Housekeeping Birthday parties Assuming the duties of any other Housekeeping Department Manager when necessary, e.g. attend pre-con meetings, morning operations meeting, forecast meeting, etc. Knowledge of all guestroom Fairmont Standards and Hotel specific standards Assist in robe, linen and other inventories Other duties assigned by the Director of Housekeeping and Assistant Director of Housekeeping Hotel Management/ Hospitality & Tourism degree or equivalent diploma is an asset Housekeeping experience preferably in a supervisory role Knowledge of Property Management System (Fidelio Opera or equivalent), Microsoft Office and Outlook Excellent organizational, communication and interpersonal skills Must be service and team oriented Ability to motivate colleagues Must be able to work all shifts. Hours need to be flexible to accommodate to operational needs
Posted 1 month ago
1.0 - 2.0 years
2 - 5 Lacs
Gandhinagar
Work from Office
We are seeking a professional and customer-focused Front Office Executive to join our dynamic team in Gandhinagar, India. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional service and creating memorable experiences from arrival to departure. Greet guests warmly and assist with check-in/check-out procedures, providing personalized assistance throughout their stay Handle guest inquiries and reservations efficiently, ensuring accuracy and attention to detail Manage front desk operations, including answering phone calls, responding to emails, and addressing guest requests promptly Process payments, handle cash transactions, and maintain accurate financial records Coordinate room assignments based on guest preferences, availability, and special requests Provide information about hotel facilities, services, and local attractions in Gandhinagar to enhance guest experiences Address guest concerns and complaints proactively, seeking solutions to ensure satisfaction and retention Collaborate closely with other departments to ensure seamless guest experiences and resolve any issues Perform general administrative tasks, including filing, data entry, and maintaining guest records Maintain a clean and organized front desk area, projecting a professional image at all times Previous experience in a similar role within the hospitality industry is preferred Exceptional customer service skills with a friendly and outgoing personality Strong verbal and written communication skills, with proficiency in English (additional languages are a plus) Excellent organizational and multitasking abilities, with keen attention to detail Proficiency in using computer systems and hotel management software Ability to remain calm and composed under pressure, with a proactive approach to problem-solving Flexibility to work various shifts, including weekends and holidays High school diploma or equivalent Basic math skills for handling financial transactions Strong team player with the ability to collaborate effectively with other departments Professional appearance and demeanor Knowledge of local attractions and services in Gandhinagar, India
Posted 1 month ago
1.0 - 2.0 years
2 - 5 Lacs
Pune
Work from Office
Responsible for daily administration, meeting and greeting, dealing with guests queries and complaints, and booking rooms, visitors. Maintain high standards of customer services at the reception desk so that customers expectations are consistently exceeded. Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. Communicate with AMGS on all matters regarding guest services & hotel operations. Ensure documentation of all guest related issues using the logbook. Sign media and supervise shift handover procedures. Coordinate and communicate with other hotel departments as required regarding general administration and operations issues. Provide management presence at all times by assisting with the handling of guests needs and complaints tactfully and efficiently. Assist Guest Relations in greeting, rooming, and sending off guests. Inspect front of house and back of house regularly for cleanliness and orderliness. Ensure that front line staff complies with marketing techniques and maximizes sales. Check billing instructions, monitor guest credit and act upon any discrepancies. To maintain Front Office log book and shift reports. Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates Degree or diploma in hotel management Minimum 1 year of relevant experience in a similar capacity Good communication and customer contact skills Well-presented and professionally groomed at all times
Posted 1 month ago
1.0 - 3.0 years
1 - 5 Lacs
Ahmedabad
Work from Office
We are seeking a dynamic and customer-focused Food & Beverage Executive to join our team in Gandhinagar, India. As a key member of our food and beverage department, you will be responsible for ensuring exceptional guest experiences while maintaining high standards of service and efficiency. Coordinate and oversee daily operations of assigned food and beverage outlets, ensuring smooth service and guest satisfaction Assist in supervising and mentoring junior team members, providing guidance and support to maintain service standards Manage reservations, including taking bookings, confirming reservations, and handling cancellations according to departmental procedures Take food and beverage orders, demonstrating in-depth knowledge of menu items and making recommendations based on guest preferences Deliver high-quality food and beverage service in line with established standards and procedures Implement and maintain food safety and hygiene standards (HACCP) throughout all service areas Actively upsell and promote food and beverage offerings to maximize revenue while ensuring guest satisfaction Handle guest complaints and feedback professionally, working to resolve issues promptly and efficiently Assist in inventory management, including stock requisitions and quality control of supplies Collaborate with kitchen staff and other departments to ensure seamless service delivery Support other food and beverage outlets during peak times or as required Participate in opening and closing duties, ensuring all areas are properly set up and maintained Bachelors degree in Hotel Management or related field Previous experience in food and beverage service, preferably in a supervisory role Excellent customer service skills with a focus on creating memorable guest experiences In-depth knowledge of food and beverage products, service techniques, and industry trends Proficiency in reservation management systems and point-of-sale (POS) software Strong understanding and application of food safety and hygiene standards (HACCP) Demonstrated ability to lead and motivate team members Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Ability to work efficiently in a fast-paced, high-pressure environment Flexibility to work various shifts, including evenings, weekends, and holidays Proficiency in English; knowledge of additional languages is a plus
Posted 1 month ago
1.0 - 2.0 years
2 - 5 Lacs
Lucknow
Work from Office
Responsible for daily administration, meeting and greeting, dealing with guests queries and complaints, and booking rooms. visitors Maintain high standards of customer services at the Reception desk so that customers expectations are consistently exceeded. Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. Any matter which may affect the interests of the hotel should be brought to the attention of the Management. Provide effective support to the team to enable them to provide effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Identify optimal, cost effective use of the resources and educate the team on the same. Ensure quality and appropriateness of customer service provided. To maintain Front Office log book and shift reports. Respond to inquiries and resolve problems in an effective manner. Ensure all guests receive a swift, smooth, professional and friendly check in and check out Ensure quality in all aspects of the job. Maintain record of all banquet and any other functions in the hotel. Liaise with other departments for the resolution of day-to-day administrative and operational issues. Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas. Liaise with Housekeeping for the Room Status. Handle additional responsibilities as and when delegated by the Management. Diploma / Degree in Hotel Management or any other equivalent qualifications.
Posted 1 month ago
1.0 - 3.0 years
1 - 2 Lacs
Mumbai
Work from Office
Food and Beverage Ambassador Passionate about everything relating to Food & Beverage and putting a smile on our guests faces, as Food and Beverage Ambassador, you will have the perfect opportunity to touch the hearts of our guests by making their special occasions truly unforgettable. What is in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies and the opportunity to earn qualifications while you work Opportunity to develop your talent and grow within your property and across the world Ability to make a difference in the local community through our Corporate Social Responsibility activities What you will be doing: Responsible for guest satisfaction and serving food and beverages Monitors and supervises flow of service at the assigned station Briefs personnel on preparations, service and content of menu items Performs duties common to all waiters and other duties as may be assigned Reports records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment to Superiors Maintain standards of hygiene for food handling and presentation Your experience and skills include: Warm and caring personality; previous experience an asset Ability to work cohesively as part of a team with minimum supervision Ability to anticipate and focus attention on guest needs, being professional and welcoming Your team and working environment: Team of young and vibrant F&B enthusiast Vision to create Cous su main Innovation is key to success and that s our motto Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Do what you love, care for the world dare to challenge the status quo! #BELIMITLESS Hotel Management Graduate
Posted 1 month ago
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