Hotel Front Desk Receptionist

A Hotel Receptionist is the first point of contact for guests, responsible for delivering excellent customer service, handling front-desk operations, and ensuring a smooth guest experience from check-in to check-out. Key ResponsibilitiesGuest Services Greet guests warmly and professionally upon arrival. Handle check-in and check-out procedures efficiently. Assist guests with inquiries about hotel facilities, local attractions, and travel information. Resolve guest complaints or escalate to management when necessary. Front Desk Operations Answer phone calls, respond to emails, and manage reservations. Maintain accurate guest records using hotel management software (PMS). Process payments, issue invoices, and manage cash/credit transactions. Coordinate with housekeeping and maintenance teams for room status updates. Administrative Tasks Maintain a clean and organized front desk area. Handle messages, courier deliveries, and guest requests. Prepare daily reports and assist in administrative duties as required. Skills & QualificationsStrong communication and interpersonal skills. Basic computer knowledge; familiarity with PMS software is a plus. Customer-service oriented with a friendly and positive attitude. Ability to multitask, remain calm under pressure, and handle busy periods. Professional grooming and punctuality. High school diploma required; hospitality training or experience preferred. Work EnvironmentRotational shifts including evenings, weekends, and holidays. Fast-paced, guest-facing environment. Ideal CandidateSomeone who enjoys interacting with people, has good problem-solving skills, and can represent the hotel with professionalism and warmth.