Hotel Front Desk Receptionist

We are looking for a polite, smart, and responsible Front Desk Receptionist to manage our hotel’s front office operations. You will be the first point of contact for guests and must ensure a smooth check-in/check-out experience, handle guest queries, and maintain excellent service standards.

Key Responsibilities

• Welcome guests with a warm and professional attitude
• Manage check-in / check-out through PMS software
• Handle booking channels: Booking.com, Goibibo, MMT, Agoda
• Attend phone calls and respond to guest inquiries
• Coordinate with housekeeping & kitchen regarding guest needs
• Maintain guest records, ID verification, and billing accuracy
• Manage cash, payments, invoices, and shift closing
• Handle complaints politely and resolve them quickly
• Upsell rooms, restaurant services, and events
• Monitor lobby cleanliness and guest movement
• Ensure smooth operation during peak hours

Required Skills

• Good communication in English & Hindi
• Basic computer knowledge (Excel, Emails, PMS)
• Polite personality and customer-handling skills
• Ability to work under pressure
• Professional grooming & punctuality

Qualifications

• Minimum 12th pass (Hotel management preferred but not mandatory)
• Prior Front Office / Reception experience in hotels is a plus
• Freshers with good communication may also apply

Work Schedule

• Rotational shifts (Morning / Evening / Night)
• 10 hours duty with weekly off

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,447.86 per month

Benefits:

• Food provided
• Health insurance
• Leave encashment

Experience:

• Front desk: 3 years (Preferred)

Work Location: In person

Expected Start Date: 01/12/2025