hospital Operational Incharge

Role & responsibilities

1. Administrative & Strategic Responsibilities

• • Oversee day-to-day hospital operations to ensure smooth functioning.
• • Implement policies and SOPs as per NABH/NABL or other regulatory standards.
• • Coordinate between departments (clinical, nursing, pharmacy, housekeeping, billing, IT, HR).
• • Assist management in strategic planning, budgeting, and cost control.
• • Monitor and improve operational efficiency and patient care delivery.

2. Patient Care & Service Management

• • Ensure patient satisfaction by addressing grievances, feedback, and complaints promptly.
• • Monitor waiting times, admission-discharge processes, and OPD/IPD flow.
• • Ensure adequate facilities for patient safety, comfort, and hygiene.
• • Coordinate with medical and nursing staff to maintain quality care.

3. Staff & Human Resource Management

• • Supervise non-clinical staff (front office, housekeeping, security, maintenance).
• • Ensure adequate staff scheduling and duty rosters.
• • Conduct training programs on hospital policies, fire safety, infection control, and patient handling.
• • Evaluate staff performance and recommend corrective actions or incentives.

4. Compliance & Quality Assurance

• • Ensure adherence to hospital accreditation standards (NABH, JCI, ISO, etc.).
• • Maintain compliance with legal, safety, biomedical waste, and statutory regulations.
• • Oversee internal audits and documentation (discharge summaries, billing, consents, registers).
• • Monitor infection control protocols and report to the infection control committee.

5. Financial & Resource Management

• • Monitor billing accuracy, cash collection, insurance/TPA coordination.
• • Control inventory, procurement, and cost optimization.
• • Ensure effective utilization of resources (manpower, equipment, consumables).
• • Analyze financial data and assist management in revenue cycle management.

6. Infrastructure & Facility Management

• • Ensure maintenance of hospital equipment, utilities, and infrastructure.
• • Coordinate with biomedical engineers for equipment servicing.
• • Supervise housekeeping, security, canteen, laundry, and other facility services.
• • Manage emergency preparedness (fire safety, disaster management).

7. Communication & Liaison

• • Act as a link between hospital management, doctors, staff, and patients.
• • Coordinate with vendors, suppliers, government authorities, and corporate clients.
• • Represent hospital in meetings, reviews, and inspections.

Preferred candidate profile

HOSPITAL OPERATIONAL INCHARGE

MBA IN HOSPITAL ADMINISTRATION