Sangeeta Healthcare

Role & responsibilities 1. Administrative & Strategic Responsibilities • Oversee day-to-day hospital operations to ensure smooth functioning. • Implement policies and SOPs as per NABH/NABL or other regulatory standards. • Coordinate between departments (clinical, nursing, pharmacy, housekeeping, billing, IT, HR). • Assist management in strategic planning, budgeting, and cost control. • Monitor and improve operational efficiency and patient care delivery. 2. Patient Care & Service Management • Ensure patient satisfaction by addressing grievances, feedback, and complaints promptly. • Monitor waiting times, admission-discharge processes, and OPD/IPD flow. • Ensure adequate facilities for patient safety, comfort, and hygiene. • Coordinate with medical and nursing staff to maintain quality care. 3. Staff & Human Resource Management • Supervise non-clinical staff (front office, housekeeping, security, maintenance). • Ensure adequate staff scheduling and duty rosters. • Conduct training programs on hospital policies, fire safety, infection control, and patient handling. • Evaluate staff performance and recommend corrective actions or incentives. 4. Compliance & Quality Assurance • Ensure adherence to hospital accreditation standards (NABH, JCI, ISO, etc.). • Maintain compliance with legal, safety, biomedical waste, and statutory regulations. • Oversee internal audits and documentation (discharge summaries, billing, consents, registers). • Monitor infection control protocols and report to the infection control committee. 5. Financial & Resource Management • Monitor billing accuracy, cash collection, insurance/TPA coordination. • Control inventory, procurement, and cost optimization. • Ensure effective utilization of resources (manpower, equipment, consumables). • Analyze financial data and assist management in revenue cycle management. 6. Infrastructure & Facility Management • Ensure maintenance of hospital equipment, utilities, and infrastructure. • Coordinate with biomedical engineers for equipment servicing. • Supervise housekeeping, security, canteen, laundry, and other facility services. • Manage emergency preparedness (fire safety, disaster management). 7. Communication & Liaison • Act as a link between hospital management, doctors, staff, and patients. • Coordinate with vendors, suppliers, government authorities, and corporate clients. • Represent hospital in meetings, reviews, and inspections. Preferred candidate profile HOSPITAL OPERATIONAL INCHARGE MBA IN HOSPITAL ADMINISTRATION