Job Description

Role & responsibilities 1. Responsible for Jio Home Delivery (JHD) in JC Operation. 2. Manage and supervise various outbound channels to ensure high service,levels for JHD customers. 3. Recruit, train & deploy outbound direct sales agents in JC area as,per the given target. 4. Monitor refresher training on JHD process and product knowledge to,agents. 5. Drive Lead Acceptance & Lead Delivery on day to today basis. 6. Ensure JC Level Master Configurations on JHD platform - Agents,,Stores, PIN Codes, Products. 7. JC territory planning to ensure 100% manning coverage. 8. Supervise and manage General Trade & Own Store promoters (xDSS) for,Home Delivery. 9. Propose improvements to ensure augmented customer experience. 10. Monitor and gather competition/industry plan, initiatives, policies,and best practices