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3.0 - 6.0 years
4 - 7 Lacs
Hyderabad
Work from Office
Job Title: Executive / Sr. Executive MIS Location: Hyderabad, Telangana Company: MS Agarwal Foundries Pvt Ltd Experience Required: 3 to 6 Years Gender Preference: Male Candidates Only Working Days: Monday to Saturday (6 Days a Week) Employment Type: Full-Time (On-Site) Job Summary: MS Agarwal Foundries Pvt Ltd is seeking a skilled and experienced Executive / Sr. Executive MIS to manage and streamline our Management Information Systems. The ideal candidate should be proficient in advanced Excel functions, Power BI, and data visualization, with a strong ability to deliver accurate, timely, and insightful reports that support business decisions. Key Responsibilities: Develop and maintain accurate MIS reports and dashboards on a daily, weekly, and monthly basis. Analyze large data sets to provide actionable insights for various business functions. Create and maintain Power BI dashboards for real-time reporting and business performance tracking. Perform data validation, ensure accuracy and consistency of reports. Use advanced Excel functions such as Pivot Tables, VLOOKUP, HLOOKUP, and Macros for efficient data analysis and report automation. Collaborate with different departments to understand reporting requirements and deliver customized solutions. Ensure timely preparation and distribution of MIS reports to stakeholders and senior management. Identify gaps or inconsistencies in data and resolve issues to improve data quality. Support internal audits, compliance documentation, and management presentations as needed. Mandatory Skills: Advanced Excel : Pivot Tables, VLOOKUP, HLOOKUP, Conditional Formatting, Data Validation, and Macros. Power BI : Dashboard creation, DAX functions, data modeling, and real-time reporting. Data Visualization : Ability to present complex data in a simple and clear format for decision-makers. Data Validation & Cleaning : Ensuring integrity and accuracy of data before analysis and reporting. ERP Exposure : Working knowledge of ERP tools (SAP, Tally, Oracle, etc.) is an added advantage.
Posted 2 months ago
2.0 - 4.0 years
4 - 6 Lacs
Bengaluru
Work from Office
We are pleased to be recruiting a Finance Processing Assistant on a 9-month contract in Bangalore to join our Yachts Finance team. If you are passionate about this opportunity and know the value you can bring to this role and our organization, we would love to hear from you! What well offer: Competitive salary Bonus scheme Flexible working hours and a hybrid working model Wider scope for learning, working with global teams Career progression opportunities What youll do: Handle the pre-paid credit cards for all locations Highlight issues and discrepancies to the Finance Manager Own the credit card balances and seek the credit card holders for missing information Handle the uploading of transactions via Atlas & Dynamics and SAP Access various online systems and download transactions for processing What youll bring: Excellent communication (written & verbal), should be able to connect with international partners Experience in data processing & Large scale transactions Excel skills (pivot tables, VLOOKUP, HLOOKUP) and accounting and data entry experience are required SAP experience preferred Strong attention to detail, precision, the ability to prioritise efficiently, meet deadlines, and work independently. Experience with multi-currency accounts and Good problem-solving and relationship-building skills
Posted 2 months ago
2.0 - 4.0 years
4 - 8 Lacs
Bengaluru
Work from Office
We are looking for a skilled Billing Specialist to join our team in Bengaluru. The ideal candidate will have 2-4 years of experience and be responsible for processing billing transactions, managing client relationships, and ensuring timely billing. Roles and Responsibility Initiate the bi-monthly billing process for assigned primary billers, reviewing and recommending suggested billing amounts based on agreed-upon billing arrangements. Review aged WIP for assigned primary billers to control outstanding balances and identify billing opportunities. Uphold Firm client folder best practices, ensuring proper management of client and folder data attributes and status. Hold external client servers accountable for timely billing and escalate issues to regional billing leads, supervisors, managers, directors, or regional finance leaders if necessary. Build external client server relationships to anticipate needs and add value to the billing process. Recognize professional billing as an art, promoting firm best practices while allowing adaptability within a framework. Maintain regular communication with external client servers or primary billers and seek feedback on interactions and performance. Assist in analyzing, managing, and meeting functional leaders' billing goals, understanding net-unbilled concepts to make billing recommendations. Understand realization and reserve concepts and their impact, facilitating recommendations that promote the firm's best practices. Leverage standardized reporting to assist primary billers in analysis and engagement management, independently investigating billing issues and processes invoice adjustments to ensure accuracy. Understand and apply knowledge of RSM's standardized systems and procedures to complete tasks efficiently. Job Requirements Minimum BBA or equivalent degree required; Associate degree or equivalent experience is preferred. Strong Microsoft Office skills, particularly Excel, are essential. Ability to communicate effectively with diverse audiences both verbally and in writing. Detail-oriented with prior professional billing experience being highly preferred. Experience working with CRM software and other relevant tools is desirable. Familiarity with Indian accounting standards and regulations is beneficial.
Posted 2 months ago
4.0 - 5.0 years
4 - 8 Lacs
Bengaluru
Work from Office
Experience 3+ Years Location Bangalore Employment Type Full-Time About the Role : We are seeking an experienced Python Developer with expertise in Langchain to join our team. The ideal candidate will have strong Python development skills, a solid understanding of LLMs (Large Language Models), and hands-on experience with Langchain to build and deploy AI-powered applications. Key Responsibilities : - Design, develop, and maintain scalable applications using Python and Langchain - Integrate LLMs like OpenAI, Cohere, or Hugging Face into dynamic workflows - Build and manage agents, chains, memory components, and prompt templates - Work with vector databases (e.g., FAISS, Pinecone) for semantic search and retrieval - Optimize performance and ensure reliability of AI-powered solutions - Collaborate with product, data, and frontend teams to deliver end-to-end features - Stay updated with the latest developments in AI, LLMs, and Langchain ecosystem Required Skills : - 3+ years of experience in Python development - Strong knowledge of Langchain and its components - Experience with LLM APIs (OpenAI, Anthropic, etc.) - Familiarity with vector databases and embedding models - Understanding of REST APIs and integration best practices - Strong debugging and optimization skills - Good communication and collaboration abilities Preferred Skills : - Experience with cloud platforms (AWS, GCP, or Azure) - Familiarity with prompt engineering and RAG (Retrieval-Augmented Generation) - Knowledge of tools like Streamlit, FastAPI, or Flask - Background in NLP or Machine Learning is a plus Apply Insights Follow-up Save this job for future reference Did you find something suspiciousReport Here! Hide This Job Click here to hide this job for you. You can also choose to hide all the jobs from the recruiter.
Posted 2 months ago
1.0 - 4.0 years
2 - 3 Lacs
Nagpur
Work from Office
experience should have at least of 1 yr. call center experience preferred should have basic understanding on a sales funnel. should have experience in advance excel
Posted 2 months ago
1.0 - 3.0 years
3 - 4 Lacs
Chandigarh
Work from Office
Job Title: MIS Executive Experience - 1-3 yrs CTC - 3 LPA-4 LPA Responsibilities: Enter data from source documents into prescribed formats with accuracy and speed. Review data for errors, inconsistencies, or missing information and make corrections as necessary. Organize and maintain digital and physical records for efficient retrieval and use. Assist in data validation and cleaning to ensure completeness and quality. Perform regular backups to secure data and prevent loss. Coordinate with team members to gather additional information when needed. Maintain confidentiality and follow data protection protocols.
Posted 2 months ago
3.0 - 6.0 years
3 - 5 Lacs
Navi Mumbai
Work from Office
Looking for a MIS executive in Taloja for a US MNC. Candidate should be excellent in MS. Excel, Excel AI, Macros, Pivot tables, Male / female both can apply. 5 day working.
Posted 2 months ago
1.0 - 5.0 years
2 - 3 Lacs
Chennai
Work from Office
ROLES & RESPONSIBILITY OF EXECUTIVE-PROJECTS Commercial & Compliance Validation - Reviewing and validating commercials, compliance documents, and manpower breakup details to ensure accuracy and adherence to policies. Invoice Compliance - Verifying GST details and ensuring compliance in customer invoices before processing. Customer Onboarding & Setup in SAP - Creating new customer codes, projects, WBS (Work Breakdown Structure), activities, and revenue structures in SAP for seamless onboarding. Revisions & Modifications in SAP - Managing MW revisions, incremental revisions, renewals, and other required modifications for existing customers in SAP. Additions of Existing Accounts in SAP - Facilitating the addition of customer codes, projects, WBS, activities, and revenue streams for existing clients. Customer Data Management in SAP - Updating critical customer information, including name, address, GSTIN, contract extensions, and other relevant modifications in SAP. Customer Account Closure in SAP - Ensuring the systematic closure of accounts for withdrawn customers in SAP. Document Maintenance (SAP & Common Folder) - Ensure all relevant documents (NCI, Supporting Documents, Revenue breakup, etc., ) are properly reviewed and stored as per process. Updating tracks (Kelsa) - Updating and releasing tracking reports to monitor project progress and financial data.
Posted 2 months ago
2.0 - 5.0 years
4 - 9 Lacs
Mumbai
Work from Office
Are you ready to take your career to new heights? We're on the lookout for passionate individuals to join our dynamic team of Fortune 5 Risk Management Solutions LLP If you're excited about making a difference and want to be part of a thriving and innovative insurance family, look no further. Let's create a safer and more secure future together. #JoinFortune5 #InsuranceOpportunity #CareerGrowth #hiring Position :- General Insurance MIS & Payout Reconciliation Executive Location : Andheri East, Near Garware, Mumbai MH Experience: 4-5 years (Preferably from insurance broker or company ) Salary: 4.00 10.00 LPA Employment Type:Full-time Work Days: Monday to Saturday Job Description We are looking for an General Insurance MIS & Payout Reconciliation Executive with 4-5 years of experience in the insurance broking sector. The role involves data reconciliation, financial reporting, and trend analysis, ensuring accuracy and integrity . Strong Excel skills, problem-solving ability, and attention to detail are essential. If you excel in MIS and data accuracy, apply now! Key Skills: Prior Work Experience with GENERAL INSURANCE Agent / Broker / Insurance Company is MUST. Insurance & Brokerage Processes Understanding of premium collections, claims processing, policy issuance, and regulatory compliance in the insurance sector. Regulatory & Compliance Awareness Familiarity with IRDAI guidelines, financial audits, and risk assessments to ensure accurate reporting. Identify and resolve discrepancies in financial reports and records. Communication & Coordination – Working with cross-functional teams, finance, operations, and IT departments to align data accuracy. Knowledge of IFRS & Accounting Principles – Helps in understanding financial implications and reconciliation. Forecasting & Reporting: Using historical data to predict trends, assess risks, and improve operational efficiency. Advanced Excel Skills- Proficiency in VLOOKUP, HLOOKUP, Pivot Tables, Macros, Power Query, and Data Validation for efficient data handling. Financial & Data Reconciliation Understanding of ledger matching, premium reconciliation, policy tracking, and financial reporting in the General insurance domain. Reporting & Dashboard Creation Experience with Power BI, Tableau, or Google Data Studio for dynamic reporting and visualization. SQL & Database Management – Knowledge of SQL can help in extracting and analyzing large data sets from databases. (Good to have) Please Send your Resume with Below Replies and Details 1. Currently Where are you working or why did you leave your last job ? 2. What is your current Monthly Salary ? 3. Why do you want to change your job ? 4. What is the Notice Period in your Current Company ? 5. What is the Expected Minimum Increment ? Application Process: Interested Candidates, Kindly forward us your Latest Resume along with Recent Picture of yourself with the subject line: “[ MIS & Payout Reconciliation Executive ] – [Your Name]” at jobs@fortune5.in (CC: fortunefiveins@gmail.com)
Posted 2 months ago
5.0 - 10.0 years
5 - 10 Lacs
Hyderabad / Secunderabad, Telangana, Telangana, India
On-site
This is an advanced development role in area of GNSS Precise Positioning Technologies. Successful candidate will be part of a strong Location Technology systems engineering team and will design, simulate and develop advanced algorithms to achieve decimeter and centimeter level accuracies in GNSS Positioning for high volume commercial products. Successful candidate will be responsible for algorithm development, performance predictions, implementation optimizations and oversee software implementation and commercialization of these algorithms into Qualcomm products catering to multiple product lines. Successful candidate is required to possess expert knowledge and experience in GNSS Precise Positioning Technologies including RTK, PPP and integration of these technologies with Inertial sensors and other positioning technologies. Also expertise in GNSS error modeling and error mitigation is required for Space Segment errors, channel errors and receiver errors. Successful candidate is required to have demonstrated knowledge and expertise in using GNSS error modeling to improve GNSS accuracy. Experience and expertise in areas of GNSS signal processing , Estimation Theory , Kalman Filtering , GNSS Positioning integrated with inertial sensor technologies is highly desired. 5+ years of relevant experience. Qualification: Phd, or Master will relevant experience from department of electronics and communication or Aero Space Engineering Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 4+ years of Systems Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Systems Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 2+ years of Systems Engineering or related work experience.
Posted 2 months ago
1.0 - 5.0 years
1 - 2 Lacs
Mumbai
Work from Office
Designation- Merchandising Executive - MIS Location- Head Office located at Sion Koliwada Experience - Min 1+ yrs. experience in MIS role Job Timings - 9am to 5.30pm Week off - All Sundays Salary - upto 20k in-hand + PF + other Benefits Skills Required:- Advance excel knowledge (Summation, Weekday, IF ,Discount%, Concatenate, Conditional Formatting Average, Percentage, Min, Max, V Look Up, H Look up, Pivot, Graph etc.) is Mandatory Job Profile: Stock Allocation. Call Back & Reallocation on system. Pull Out all merchandising reports from the systems. Coordinating with all departments as per requirement. Communication with all outlets as per Requirement. Generation of various MIS Reports. Analysis of all MIS Reports and submission of analysis to senior for action.. Assisting GM & Director on day to day activities. Manage & Prioritize multiple work require to meet deadline For further queries contact can on -career@gangar.in OR Call on-9594999602/ 8108999167 NOTE- We are 6 days working firm (only Sundays Off). Regards, Sharvari. HRD
Posted 2 months ago
3.0 - 5.0 years
3 - 4 Lacs
Navi Mumbai
Work from Office
Develop and maintain daily, weekly, and monthly MIS reports. Utilize advanced Excel functions and formulas for data analysis. Create and manage Pivot Tables and VLOOKUP/HLOOKUP functions. Automate repetitive tasks using Macros (preferred).
Posted 2 months ago
0.0 - 1.0 years
1 - 2 Lacs
Jaipur
Work from Office
Roles and Responsibilities - Process loan application forms Verify data and make the correction. Verify KYC documents Review and verify the entries Online forms processing Maintain the Confidential records Completely working from the office Working Days / Hours / Benefits: 6 days week (Monday to Saturday) Growth Opportunity within the organization. Flexible working hours. Employee centric Organization.
Posted 2 months ago
1.0 - 5.0 years
3 - 5 Lacs
South Goa, Navi Mumbai, Mumbai (All Areas)
Work from Office
An MIS (Management Information Systems) role involves supporting and improving existing information systems, generating reports, and analyzing business data to identify areas for improvement. Required Candidate profile Good Communication Skills. Candidate should be graduate. Good command on H look up, V look up and Advanced Excel. Minimum 1year of experience in making MIS Report.
Posted 2 months ago
0.0 - 5.0 years
2 - 3 Lacs
Mumbai
Work from Office
Manage and maintain company databases spreadsheet and record Handle documentation filing and record-keeping efficiently Process and verify invoices purchase orders and financial record Coordinate with different departments to ensure smooth operation Required Candidate profile Bachelor’s degree in any field Freshers or candidates with experience in back-office operations data entry or administration. Proficiency in MS Office Excel, Word, PowerPoint and data management tools
Posted 2 months ago
1.0 - 3.0 years
3 - 3 Lacs
Bengaluru
Work from Office
1. Bookkeeping and Record Keeping 2. Financial Reporting 3. Accounts Payable & Receivable Management 4. Compliance and Taxation 5. Expense Management 6. Cash Flow 7. Voucher Entry 8. P&L 9. Balance Sheet 10. GST Filling
Posted 2 months ago
3.0 - 8.0 years
2 - 3 Lacs
Panipat, Sonipat
Work from Office
Account cum MISoperator required at bahalgarh sonipat Qualification- Any graduate Exp- min 3 yrs salary- max 28k Work- production sheet maintainance, sales , purchase billing Wtsapp me resume at 8295842337- Mr. Bansal
Posted 2 months ago
3.0 - 8.0 years
5 - 10 Lacs
Sonipat, Kundli
Work from Office
1. Collect and consolidate data from all manufacturing units 2. Utilize advances Excel formulas, conditional formatting, VLOOKUP, HLOOKUP, and other tools to analyze and visualize data. 3. Managing master data, including creation, updates, and deletion. 4. Perform thorough data validation to ensure accuracy and reliability of data. 5. Analyze sales trends, production efficiency, and growth patterns to provide actionable insights. 6. Advanced knowledge of Excel and scripting languages such as VBA etc. 7. Develop advanced Excel models and dashboards for data visualization and reporting.
Posted 2 months ago
0.0 - 2.0 years
1 - 2 Lacs
Ahmedabad
Work from Office
Education preferably Graduate, Knowledge of Advance excel, MIS Knowledge of Loading and Unloading process Warehouse experience is must
Posted 2 months ago
5.0 - 10.0 years
5 - 12 Lacs
Kadapa
Work from Office
Job Title: Sr. Executive MIS Location: Badvel Plant Job Summary Responsible for collecting, analyzing, and reporting production, sales, and dispatch data to support operational decisions. Uses SAP, Power BI, and Excel to create dashboards and MIS reports. Key Responsibilities Generate MIS reports and dashboards using Excel and Power BI. Extract and analyze data from SAP (invoices, dispatch, production). Support system/application issues related to MIS. Visualize key metrics and insights for plant operations. Perform data analysis using Excel and related platform Skills & Qualifications Proficient in SAP , Power BI, Advanced Excel, and SQL. 8+ years of MIS experience, preferably in manufacturing. Strong analytical and problem-solving skills.
Posted 2 months ago
2.0 - 4.0 years
1 - 4 Lacs
Ahmedabad
Work from Office
Role Purpose The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance Do Prepare timely and accurate MIS reports and dashboards as required by the stakeholders Interact and work closely with management, internal stakeholders & clients to understand the business information needs Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly) Ensure regular review with the MIS Team Lead for 100% accuracy before populating any customized dashboard or generating any customized report Track and follow up with relevant stakeholder for timely updation and data management of parameters (key SLA metrics such as run-rate etc.) Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc. Ensure zero non-compliances on process audit on data security and compliance Support and adopt tools and systems for efficient MIS generation and reporting system Continuous support to the manager in rolling out new techniques and initiatives to increase productivity Providing update to the manager on the progress of any new MIS initiatives Perform periodic maintenance and servicing of MIS system to improve operational efficiency Adopt new tools, technology solutions and develop capability through training to improve own productivity. Develop analytical skills and understanding of statistical analysis to suggest improvement in the quality of analysis Deliver No.Performance ParameterMeasure1.MIS Management and ReportingQuality of Analysis Zero errors in reports Zero non-conformance on timelines with respect to the client/ stakeholder requirements2.Stakeholder ManagementCustomised dashboards as per client and functional requirements Zero escalations on data reporting Zero non-conformance on security or compliance requirements3.Team ManagementTeam attrition %, Employee satisfaction score Mandatory Skills: Excel.
Posted 2 months ago
1.0 - 3.0 years
2 - 5 Lacs
Mumbai
Work from Office
Role Purpose The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance Do Prepare timely and accurate MIS reports and dashboards as required by the stakeholders Interact and work closely with management, internal stakeholders & clients to understand the business information needs Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly) Ensure regular review with the MIS Team Lead for 100% accuracy before populating any customized dashboard or generating any customized report Track and follow up with relevant stakeholder for timely updation and data management of parameters (key SLA metrics such as run-rate etc.) Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc. Ensure zero non-compliances on process audit on data security and compliance Support and adopt tools and systems for efficient MIS generation and reporting system Continuous support to the manager in rolling out new techniques and initiatives to increase productivity Providing update to the manager on the progress of any new MIS initiatives Perform periodic maintenance and servicing of MIS system to improve operational efficiency Adopt new tools, technology solutions and develop capability through training to improve own productivity. Develop analytical skills and understanding of statistical analysis to suggest improvement in the quality of analysis Deliver No.Performance ParameterMeasure1.MIS Management and ReportingQuality of Analysis Zero errors in reports Zero non-conformance on timelines with respect to the client/ stakeholder requirements2.Stakeholder ManagementCustomised dashboards as per client and functional requirements Zero escalations on data reporting Zero non-conformance on security or compliance requirements3.Team ManagementTeam attrition %, Employee satisfaction score Mandatory Skills: Excel. Experience1-3 Years.
Posted 2 months ago
1.0 - 3.0 years
2 - 5 Lacs
Gurugram
Work from Office
Role Purpose The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance Do Prepare timely and accurate MIS reports and dashboards as required by the stakeholders Interact and work closely with management, internal stakeholders & clients to understand the business information needs Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly) Ensure regular review with the MIS Team Lead for 100% accuracy before populating any customized dashboard or generating any customized report Track and follow up with relevant stakeholder for timely updation and data management of parameters (key SLA metrics such as run-rate etc.) Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc. Ensure zero non-compliances on process audit on data security and compliance Support and adopt tools and systems for efficient MIS generation and reporting system Continuous support to the manager in rolling out new techniques and initiatives to increase productivity Providing update to the manager on the progress of any new MIS initiatives Perform periodic maintenance and servicing of MIS system to improve operational efficiency Adopt new tools, technology solutions and develop capability through training to improve own productivity. Develop analytical skills and understanding of statistical analysis to suggest improvement in the quality of analysis Deliver No.Performance ParameterMeasure1.MIS Management and ReportingQuality of Analysis Zero errors in reports Zero non-conformance on timelines with respect to the client/ stakeholder requirements2.Stakeholder ManagementCustomised dashboards as per client and functional requirements Zero escalations on data reporting Zero non-conformance on security or compliance requirements3.Team ManagementTeam attrition %, Employee satisfaction score Mandatory Skills: MIS. Experience1-3 Years.
Posted 2 months ago
5.0 - 8.0 years
9 - 14 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: IFS. Experience5-8 Years.
Posted 2 months ago
1.0 - 2.0 years
2 - 3 Lacs
Bhilwara
Work from Office
Job Description To Provide data of the assigned zone to the Business Development manager To collect the daily reports from the Business Development Manager To share daily promotions with Business Development Manager & Field team To share details with zonal teams if there is any new product added in the categories To share details with zonal teams about discontinued product in the categories To share and follow-up on CRM queries/complaints as well as collect the same from the associated field team To share the field concerns, disputed matters, verification requirements with BD managers and follow-up with them for the status and clearance To share details of the stores where government compliances are need to fulfill and documents required To coordinate with the BD manager and field team if there are any challenges related to working To compile and verify the daily beat plan of the field team and working accordingly Coordinate with depot and SCM department for making product availability in the field as per the demand created by the field team and requirement of the stores Create daily, weekly and Monthly MIS for measuring the performance of the field staff To handle all the operational activities, reports related to the field staff with coordinating with zonal business development manager Key Result Areas: Skills required: Educational / Professional Qualification: Graduation/PG : Signature of Requisition Signature of HODSignature of Head HR Date:Date:Date:
Posted 2 months ago
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