Hitachi Services Solution Architect

This position is client facing and you will be called upon to speak to technical team members of your own team and the customer to provide advice and council for various implementation techniques, architectural recommendations and decisions, and troubleshooting during incident and system outage events. Participation and perspectives on new solution proposals with the client to identify growth opportunities and expand our existing responsibilities. The Candidate is a team player, a motivator and a problem solver, able to analyze complex problems and form workable solutions. Your primary responsibilities will be as follows:

Architectural and Design work
o Developing and Maintaining Configuration standardso Process & framework definitionChange controlo Validation of the submitted plans from resident teamso Change Advisory Board (CAB”) reviewer & approvero Implementation Quality AssuranceTeam leado Global initiatives and projectso Task & team managementTechnical experto Escalation, high-level incidento Provide knowledge transfer to all technical team members

• Deep understanding of various Hitachi/Non-Hitachi Storage products: Block, File & Content technologies - VSP Block, HCP. HNAS, VSP One, Netapp, HDI, HCI, HCP AW and HCP SfC would be a plus
  • Good understanding of different networking aspects: IPv4-v6, routes, firewalls, DNS, load balancers• Experience with Windows and Unix clients using CIFS/SMB1-2-3/NFSv2-v3-v4• Understanding of the permissioning models available on the different share protocol versions (access control, share-level permissions, NTFS permissions, POSIX, security description, SACL, etc)• Experience with data migration for both CIFS & NFS data.• Block storage knowledge (raid groups, LUN creation & mapping, hdp/hdt, hur/tc replication, etc)• Experience with troubleshooting and handling high severity incidents• Knowledge with virtualization platforms (vmware and/or hyperv) is a plus but not required• Great customer facing resource, comfortable working under pressure, great communicator• Experience with managing tasks, projects, and resources• Experience with writing/updating technical and architectural documents (guides, processes, design docs)• Experience with coaching/teaching• Aptitude to document and follow processes
• Min 10+ years of experience in Storage industry.
  • ITIL Certification is must.