Hiring Technical Support Eng.- ServiceNow - Hyderabad

Hiring - Service Management -Tech Support Engineer - HYD (Contractual Worker Role (CWR).) - Hybrid work Model

• Company - MNC -Tier

• Location - Hyderabad

• Service Management -Tech Support Engineer

Mandatory Skills:

• Excellent Communication Skills:
• Clear articulation is essential
• Strong communication is critical due to the customer-facing nature of the role, especially with European clients.
• Hands-on ServiceNow Experience:
• Candidates must have practical experience with the ServiceNow platform.
• Familiarity with server-side and client-side scripting is expected.
• Experience with modules like Service Catalog, CSM, FSM is a plus.
• Candidates will be expected to handle complex customer interactions, especially in the 1 PM 10 PM shift (EMEA/US overlap).

4. Interview & Evaluation Process

• In-Person Interviews are Mandatory:
• Both technical and managerial rounds will be conducted on the same day at the Hyderabad office.

Qualification & Experience:

• Must have bachelors degree in Computer Science or related field (or equivalent degree and experience)
• 2+ years providing customer facing technical support (Web based products or e-commerce preferred)
• 2+ years of ServiceNow Development/Admin Experience is mandate

In order to be successful in this role, we need someone who has:

• Demonstrated creative problem-solving approach and strong analytical skills
• Must be proficient with analyzing log files and standard debugging concept.
• Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management.
• Previous experience working with the ServiceNow platform (Service/Project Management, SLA Management, Service Catalog, Customer Service Management, Workflows & Approvals)
• Experience troubleshooting web application
• Experience in troubleshooting Java Script Code.
• Excellent communication skills (verbal and written)

Skills

Advantageous skills

• Previous experience in ITSM Implementation
• Experience providing SaaS support is desirable.

Education

• Must have bachelors degree in Computer Science or related field (or equivalent degree and experience)
• 2+ years providing customer facing technical support (Web based products or e-commerce preferred)
• 2+ years of ServiceNow Development/Admin Experience is mandate

Interested can share cv at - 9303781696 / RichaK@selctsourceintl.com

Thanks and regards

Richa Kesharwani

Select Source International