Hiring ServiceNow Architect

Hi we are Hiring For a Service now Architect with a leading Project that we are holding with us for Hyd Location-

JD-

In this role, you will architect scalable, innovative systems, provide expert technical guidance, and develop innovative workflows that align with Amgen's strategic objectives. You will collaborate closely with multi-functional teams to enhance and optimize enterprise workflows, ensuring ServiceNow delivers maximum value across the organization.

• Design and architect ServiceNow solutions, including system architecture, out-of-the-box (OOB) and custom applications, data models, integrations, workflows, and automation.
• Provide technical leadership and guidance to development teams, ensuring alignment to best practices and standards.
• Configure and customize ServiceNow platform components, such as Service Catalog, Incident Management, Change Management, Performance Analytics, Virtual Agent, and CMDB Discovery.
• Design and implement integrations between ServiceNow and other enterprise systems, demonstrating APIs, web services, middleware, and scripting languages.
• Write scripts to enable advanced functionality and resolve issues.
• Perform application testing of new and existing products.
• Supervise technical elements of system version upgrades, ensuring alignment with the latest ServiceNow release.
• Identify performance bottlenecks and optimize ServiceNow configurations for enhanced system responsiveness, scalability, and reliability.
• Ensure ServiceNow implementations align with regulatory requirements and internal governance policies including data security, privacy, and audit standards.
• Create comprehensive technical documentation, including design specifications, architecture diagrams, and user guides.
• Conduct training sessions for key partners and end-users as needed.
• Stay ahead of with ServiceNow platform advancements, best practices, and emerging trends to drive innovation.
• Proactively find opportunities for process improvements and innovation within the ServiceNow ecosystem.
• Perform assessments and evaluations of existing ServiceNow implementations, offering recommendations for improvements.
• Ensure the security, scalability, and maintainability of ServiceNow solutions.
• Develop custom applications to automate business processes, including complex workflows and user interfaces.
• Follow agile software development methods to design, build, implement, and adjust projects in rapid, iterative cycles.

Basic Qualifications:

• Doctorate degree and 2 years of ServiceNow experience OR
• Masters degree and 8 to 10 years of ServiceNow experience OR
• Bachelors degree and 10 to 14 years of ServiceNow experience OR
• Diploma and 14 to 18 years of ServiceNow experience

• ServiceNow Expertise

  : Validated experience as a ServiceNow Technical Architect or Senior Developer, with deep understanding of platform architecture, components, and capabilities.

• Solution Design & Development

  : Extensive experience developing and implementing ServiceNow solutions, including custom applications, modules, and integrations.

• Technical Proficiency

  : Solid understanding of JavaScript, HTML, CSS, and ServiceNow scripting languages, as well as experience with custom integrations using REST/SOAP, Flow Designer, Integration Hub, and API scripts.

• ITSM & ITIL Knowledge

  : Experience with ITSM processes (Incident Management, Change Management, Problem Management) and familiarity with ITIL framework.

Preferred Qualifications:

• Domain Experience

  : Experience in the biotechnology or pharmaceutical industry.

• ServiceNow Modules

  : Hands-on experience with ServiceNow applications such as ITSM, ITOM, ITAM, HRSD, IRM, SecOps, SPM, and CSM.

• Agile Methodologies

  : Experience with Agile development methodologies and tools, such as Scrum and Jira.

• Performance Optimization

  : Validated ability to identify performance bottlenecks and optimize ServiceNow configurations for scalability and reliability.

Professional Certifications:

• ServiceNow Certified System Administrator (CSA) (mandatory)
• ServiceNow Certified Application Developer (CAD) (mandatory)
• ServiceNow Certified Technical Architect (CTA) (preferred)
• ServiceNow Certified Implementation Specialist (CIS) micro-certifications (preferred)

Interested candidates may share their updated CV at sanjana.vaish@agreeya.com