Hiring Relationship Officer

Overview:

Key Responsibilities:

Arrival and Dispersal Monitoring:

• Ensure smooth operations during student arrival and dispersal times.
• Monitor and track attendance for parents/guardians during these times.

Communication and Follow-up:

• Handle a significant volume of calls, including:
• IVRS calls (record and follow up as needed).
• Fee-related calls, addressing queries regarding payments and deadlines.
• Calls to parents for general updates, feedback, or follow-ups.
• Calls made in response to negative reviews or concerns raised by parents.
• Calls made to parents regarding document submission and new admissions.

Counseling and Parent Engagement:

• Provide counseling to parents as needed to address their concerns and guide them in the admission process.
• Facilitate meetings with the Principal for parents who require direct interaction.
• Document and track feedback from parents to ensure all concerns are addressed.

Walk-in Visitors and Enquiries:

• Manage walk-in visitors for the day, ensuring proper registration and follow-up.
• Handle inquiries from direct walk-ins, website inquiries, and lead-generated prospects.
• Provide information and schedule campus tours for interested parents.

Admissions and Follow-Up:

• Handle calls and follow-ups with parents regarding new admissions and required documents.
• Track and update the status of pending admissions.
• Ensure timely closure of admissions, including documentation and payments.
• Coordinate with parents to schedule follow-up calls and meetings for interested admissions.

Concern Management:

• Receive and address any concerns raised by parents or visitors.
• Forward concerns to the Admin Manager as needed for resolution.
• Track the status of unresolved or open concerns, ensuring timely follow-up.

Data and Reporting:

• Compile daily reports detailing the number of calls, walk-ins, inquiries, concerns, and counseling sessions.
• Maintain accurate records of all administrative processes and parent communications.
• Provide regular updates on pending calls and unresolved issues.
• Track and close overdue tasks or follow-ups, including overdue walk-ins, overdue meetings, and overdue calls.