Job
Description
Role & responsibilities Leadership & Strategy Define, implement, and evolve the QA strategy and processes tailored to service-based eCommerce project delivery. Build and lead a high-performing QA team (manual and/or automation). Collaborate with engineering, product, and project teams to embed quality at every stage of development. Project Delivery Create and manage test plans, test cases, and test cycles for multiple client projects. Ensure thorough testing of websites and applications across browsers, devices, and platforms. Manage regression, UAT, integration, and end-to-end testing for eCommerce features like cart, checkout, promotions, and payment. Process & Reporting Standardize QA processes and ensure adherence across projects. Track, report, and prioritize bugs in collaboration with developers and project managers. Champion automation opportunities where relevant (e.g., UI regression, API tests). Client & Stakeholder Interaction Work closely with clients (directly or via PMs) to understand expectations and communicate test results and quality KPIs. Support client UAT phases and ensure their satisfaction with the final deliverables. Preferred candidate profile Proven experience as a QA Manager or Lead in a service-based agency, preferably with a focus on eCommerce. Deep understanding of eCommerce workflows cart, checkout, payment gateways, shipping, and customer accounts. Strong command of QA tools and frameworks (e.g., Jira, TestRail, BrowserStack, Postman, Selenium, Cypress). Experience testing platforms like Shopify, WooCommerce, or headless commerce setups. Familiarity with Agile/Scrum methodologies and CI/CD pipelines. Exceptional attention to detail and communication skills. Ability to manage multiple projects and deadlines in a fast-paced environment. Preferred Qualifications: Experience in setting up QA automation frameworks (UI/API). Knowledge of performance testing tools (e.g., Lighthouse, GTmetrix, JMeter). ISTQB or equivalent certification is a plus. Experience managing remote or distributed QA teams.
