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Hiring Patient Support For US shift Healthcare Industry

Hiring Patient Support For US shift Healthcare Industry

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Jobs Territory

1 - 4 years

3 - 6 Lacs

Bengaluru

Posted:1 month ago| Platform:

Apply

Skills Required

us shift Crm Tool night shift guide patients app setup onboarding solve technical issue troubleshooting Zendesk Calling Process Background Verification healthcare

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities - As a Patient Support & Onboarding Specialist , youll be on the front lines of our patient experience. Your primary focus will be welcoming patients into our program, guiding them through setup, resolving technical issues, and helping them feel confident using the tools provided. Youll also serve as a friendly and informed point of contact for any questions about their care journey, supporting patients with empathy and clarity at every step. You will also collaborate with healthcare provider teams to ensure smooth onboarding and high satisfaction for both patients and clinical partners. Key Responsibilities 1. Patient Support & Onboarding Guide new patients through onboarding, including app setup, device pairing (e.g., blood pressure cuffs, CGMs), and initial orientation. Deliver clear and compassionate explanations of how the program works and what to expect. Serve as a go-to resource for answering patient questions and easing concerns. 2. Troubleshooting & Technical Assistance Assist patients with resolving issues related to devices and mobile app connectivity. Use available tools and step-by-step support to troubleshoot and resolve common issues. Collaborate with internal technical teams to escalate and resolve more complex issues. Contact No- 6385880811 , 7719859148

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Bengaluru Karnataka

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Hiring Patient Support For US shift Healthcare Industry