Hiring for Telecounsellor

Responsibilities of a Telecounsellor

• Lead Management & Calling
• Handle inbound and outbound calls regarding admission queries.
• Follow up with prospective students/parents from inquiry to admission closure.
• Maintain a systematic database of leads and track progress.
• Counselling & Guidance
• Provide accurate information about courses, curriculum, admission process, fee structure, and facilities.
• Address queries, doubts, and concerns of parents and students.
• Guide students in choosing the right program based on their interest and eligibility.
• Conversion & Admissions
• Persuade and motivate leads to visit the campus and complete admission formalities.
• Support the admission team in achieving enrollment targets.
• Share timely updates with the admission counsellors/management about lead conversion status.
• Communication & Coordination
• Coordinate with the marketing and admission teams for campaigns and follow-ups.
• Send admission-related information through calls, SMS, WhatsApp, or emails.
• Update parents and students about events, orientation, and admission deadlines.
• Reporting & Documentation
• Maintain daily call records, follow-up reports, and admission conversion data.
• Submit daily/weekly/monthly MIS reports to the management.
• Ensure proper documentation of student records and maintain confidentiality.
• Other Responsibilities
• Stay updated with the institution’s offerings, new programs, and admission policies.
• Provide feedback from parents/students to improve the counselling process.
• Uphold professionalism, courtesy, and patience during interactions.

Job Type: Full-time

Work Location: In person