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hiring For senior technical support expert For uk shifts

hiring For senior technical support expert For uk shifts

1 - 6 years

|

3 - 6 Lacs

bengaluru karnataka india

Posted:1 month ago| Platform: Foundit logo

Apply

Skills Required

sql databases virtualization tools

Work Mode

Remote

Job Type

Full Time

Job Description

Key Responsibilities:

Provide expert-level technical support for software/hardware issues to UK clients via calls, emails, or chat
Diagnose, troubleshoot, and resolve complex technical problems
Guide junior team members and assist in knowledge sharing
Maintain detailed documentation of issues and resolutions
Collaborate with cross-functional teams to escalate and resolve critical issues
Ensure adherence to SLAs and quality standards
Participate in continuous improvement initiatives to enhance support processes

Candidate Profile:

1 to 6 years of experience in technical support or IT helpdesk roles
Strong understanding of relevant technologies and troubleshooting methodologies
Excellent communication skills with proficiency in English
Ability to work in UK shifts and adapt to changing schedules
Customer-focused with strong problem-solving abilities
Experience with ticketing systems and remote support tools

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