Hiring For Senior customer support expert

1 - 6 years

3 - 6 Lacs

Posted:5 days ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities:

  • Handle inbound calls and manage customer queries efficiently
  • Provide Level 2 support, resolving complex customer issues
  • Escalate unresolved issues to appropriate departments when necessary
  • Maintain detailed records of customer interactions
  • Ensure timely and accurate follow-up on customer concerns
  • Deliver excellent customer service and enhance customer retention

Eligibility Criteria:

  • Prior experience in a voice-based customer care role, preferably Level 2 support
  • Strong communication skills and problem-solving abilities
  • Ability to handle high-pressure situations calmly
  • Customer-centric approach with good interpersonal skills

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