Hiring For NOC Engineer Level 1 (Data Center, Cloud and Networking)

Responsibilities

• Monitor alerts and tickets generated from monitoring tools to identify and address issues related to Windows servers and network devices.
• Perform initial triage and diagnosis of incidents and service requests, escalating to Level 2 support as needed.
• Troubleshoot basic issues related to Windows server operating systems, Active Directory, DNS, DHCP, and other network services.
• Assist with basic network troubleshooting, including connectivity issues, VLAN configuration, and firewall rules.
• Perform routine maintenance tasks, such as patch management for (Desktops and Servers) and software updates, to ensure system reliability and security.
• Resolve issues generated from Backup management solutions (eg: Veeam, Datto, Azure, ..)
• Resolve incidents with in respective SLAs
• Document all incidents, resolutions, and procedures followed in our ticketing system, ensuring accurate and up-to-date records.
• Provide technical assistance and guidance to end-users and internal teams, escalating complex issues to senior engineers as necessary.
• Collaborate with other teams, such as Systems Administration and Help Desk, to provide seamless support and resolve technical issues.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field (preferred).
• 2 to 4 years of experience in a similar role, with a focus on Windows server administration and network troubleshooting.
• Knowledge of Windows server operating systems (e.g., Windows Server 2012/2016/2019) and Active Directory services.
• Familiarity with basic networking concepts, protocols, and troubleshooting techniques.
• Experience with monitoring tools such as Connective RMM SolarWinds,
• Strong problem-solving skills and attention to detail.
• Effective communication skills, with the ability to interact professionally with clients and internal teams.

Remote Opportunity

Experience:2-4 Years

Night Shift

Communication should be Excellent

Please drop your CV to sindhura@delighthr.com