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Hiring For Merchant Onboarding L2

Hiring For Merchant Onboarding L2

Mindgate Solutions

3 - 6 years

0 - 3 Lacs

navi mumbai

Posted:4 hours ago| Platform:

Apply

Skills Required

merchant integration api integration merchant activities payment gateway integration merchant acquiring merchant onboarding

Work Mode

Work from Office

Job Type

Full Time

Job Description

Merchant On-boarding L2 support [Code: MOBL2]

Roles and Responsibilities:

• To ensure all queries sent by L1 is responded back within TAT of 24 hours with proper resolution/

explanation for L1s to support the merchant.

• Liaise with MINDGATEs internal team (developer)/ Banks technical team for resolu tions of

unresolved issues reported by L1.

• Analyzing and investigating defects and faults, and tracing them till final resolution.

• To communicate resolutions of the issues which were highlighted/ escalated by L1 team, to

ensure L1 team is aware of the reported new issue and can provide resolution for similar issues/

scenarios in future.

• To maintain list of highlighted issues and its resolution as a ready reckoner for the entire team.

• To publish weekly new issue / resolution list with the integration support team.

• To publish daily tracker for all the Merchants supported on daily basis to L3.

Desired Skill Set

• Experience in supporting Web and

• Mobile Based application which Involves following technology JAVA, SQL, .NET.

• Providing post deployment support for upgrades / changes / enhancements done on production

(Live) Environment.

• Strong Unix / Oracle skills and very quick learner.

• Have taken the responsibility of deployment, raising change request and coor dinating with the

various team.

• Analyzing and investigating defects and faults, and tracing them till final reso lution.

• Time- efficient, systematic working methodology. Rapid adaptability to new problem solving.

• Good communication and interpersonal skills.Role & responsibilities

Preferred candidate profile

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Hiring For Merchant Onboarding L2

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Merchant On-boarding L2 support [Code: MOBL2]

Roles and Responsibilities:

• To ensure all queries sent by L1 is responded back within TAT of 24 hours with proper resolution/

explanation for L1s to support the merchant.

• Liaise with MINDGATEs internal team (developer)/ Banks technical team for resolu tions of

unresolved issues reported by L1.

• Analyzing and investigating defects and faults, and tracing them till final resolution.

• To communicate resolutions of the issues which were highlighted/ escalated by L1 team, to

ensure L1 team is aware of the reported new issue and can provide resolution for similar issues/

scenarios in future.

• To maintain list of highlighted issues and its resolution as a ready reckoner for the entire team.

• To publish weekly new issue / resolution list with the integration support team.

• To publish daily tracker for all the Merchants supported on daily basis to L3.

Desired Skill Set

• Experience in supporting Web and

• Mobile Based application which Involves following technology JAVA, SQL, .NET.

• Providing post deployment support for upgrades / changes / enhancements done on production

(Live) Environment.

• Strong Unix / Oracle skills and very quick learner.

• Have taken the responsibility of deployment, raising change request and coor dinating with the

various team.

• Analyzing and investigating defects and faults, and tracing them till final reso lution.

• Time- efficient, systematic working methodology. Rapid adaptability to new problem solving.

• Good communication and interpersonal skills.Role & responsibilities

Preferred candidate profile

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