Hiring For Merchant Onboarding L2 Mindgate Solutions

3.0 - 6.0 years

0 - 3 Lacs

navi mumbai

Work from Office

Merchant On-boarding L2 support [Code: MOBL2] Roles and Responsibilities: • To ensure all queries sent by L1 is responded back within TAT of 24 hours with proper resolution/ explanation for L1s to support the merchant. • Liaise with MINDGATEs internal team (developer)/ Banks technical team for resolu tions of unresolved issues reported by L1. • Analyzing and investigating defects and faults, and tracing them till final resolution. • To communicate resolutions of the issues which were highlighted/ escalated by L1 team, to ensure L1 team is aware of the reported new issue and can provide resolution for similar issues/ scenarios in future. • To maintain list of highlighted issues and its resolu...

Posted 2 hours ago

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Integration Engineer Mindgate Solutions

3.0 - 8.0 years

3 - 5 Lacs

navi mumbai, mumbai (all areas)

Work from Office

Roles and Responsibilities: To ensure all queries sent by L1 is responded back within TAT of 24 hours with proper resolution/ explanation for L1s to support the merchant. Liaise with MINDGATEs internal team (developer)/ Banks technical team for resolutions of unresolved issues reported by L1. Analyzing and investigating defects and faults, and tracing them till final resolution. To communicate resolutions of the issues which were highlighted/ escalated by L1 team, to ensure L1 team is aware of the reported new issue and can provide resolution for similar issues/ scenarios in future. To maintain list of highlighted issues and its resolution as a ready reckoner for the entire team. To publish ...

Posted 1 day ago

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