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Hiring For International Non Voice- Chat Process-Intouch Cx

0 - 5 years

2 - 4 Lacs

Hyderabad

Posted:1 hour ago| Platform: Naukri logo

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Skills Required

International Chat Process Chat Process Communication Skills Written And Oral Communication Fluent English Typing Speed Chat Support Non Voice Bpo Non Voice

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & Job Title : Customer Support Executive International Chat Process (Dual Concurrency) Job Location : Hyderabad Experience Required : 0-4 years Employment Type : Full-Time Shift : Rotational / Night Shifts Work Mode : Work from Office Job Description: We are hiring energetic and customer-focused professionals for our International Chat Support The role involves handling multiple customer queries simultaneously through live chat, ensuring timely and effective resolution while maintaining high customer satisfaction. Key Responsibilities: Respond promptly and professionally to customer queries via live chat (handling two chats at once). Assist international customers with product/service-related queries, account issues, and troubleshooting. Maintain accurate records of interactions in the CRM system. Meet performance metrics including response time, resolution rate, and customer satisfaction. Collaborate with internal teams for escalations and complex issues. Ensure adherence to standard operating procedures and quality standards. Required Skills & Qualifications: Graduate in any discipline (Freshers can apply). Excellent written English communication skills (grammar, spelling, Ability to handle dual chat concurrency without compromising on quality. Basic computer proficiency and typing speed of 35+ WPM. Customer-centric mindset and problem-solving attitude. Flexibility to work in rotational shifts (including night shifts). Preferred Qualifications: Prior experience in an international BPO/chat process who can able to do Multiple chats minimum of 2 Chats simultaneously Familiarity with tools like Zendesk, Live Chat, or similar platforms. Benefits: Competitive salary and performance-based incentives 2 way Cab facility (Free ) up to 25 KM radius Health insurance and other employee benefits Excellent growth opportunities and training support responsibilities Preferred candidate profile

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Winnipeg Manitoba

10001 Employees

133 Jobs

    Key People

  • Rohit S. Girdhar

    CEO

  • Robert G. McMillan

    COO

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