Hiring For Incentive operations role - SPE Level

Cognizant

1 - 6 years

3 - 6 Lacs

Hyderabad

Posted:11 hours ago| Platform:

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Skills Required

sales incentive Compensation helpdesk incentive support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Review program requirements, campaign rules, and eligibility criteria.
Understand and configure data sources used in payment infrastructure.
Define and document Standard Operating Procedures (SOPs) and support FAQs.
Collaborate with technical/product teams to set up tools and workflows.
Iterate operational setup based on partner feedback and program changes.
Validate and schedule payments in alignment with incentive program guidelines.
Use tools like Vector, CRM systems, and internal data platforms to reference:

Bookings, previous payouts, product eligibility, and campaign-specific data.

Identify and raise bugs or discrepancies to respective teams (engineering, policy, etc.).
Partner with Incentive Program Managers (PgMs) to get final payout data reviewed and signed off.
Ensure payment workflows are completed accurately and on schedule.
Respond to partner queries related to payout status or eligibility issues.
Raise consults for payment disputes, missing documentation, or exception handling.
Collaborate with global teams to update Partner records and ensure data completeness.
Maintain case hygiene and meet SLAs for consult resolutions.

Preferred candidate profile

Bachelors degree in Business, Finance, or any analytical/technical discipline.
1-5 years of relevant experience in
incentive operations
,
sales commissions
, or
customer service
(voice experience preferred).
Strong hands-on skills with
Excel/Google Sheets
formulas, pivots, lookups, reconciliation.
Basic working knowledge of
SQL
– querying, joins, and data validation.
Excellent communication skills with a global mindset.
A good understanding of
sales
,
customer success
, or
partner/channel ecosystems
.
Experience working with large sets of transactional data and ensuring payout accuracy.

If you are interested, please share your resume to swathy.k2@cognizant.com

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