1 - 3 years
2 - 3 Lacs
Posted:12 hours ago|
Platform:
Work from Office
Full Time
Handle inbound and / or outbound customer calls/emails/chat to address queries, complaints, issues.
Persuade/ convince customer to say with the service, Apply retention offers or discounts when applicable.
Maintain high customer satisfaction through empathy, actve listening, problem- solving.
Achieve key performance indicators (KPIs) such as retention rate call quality, average handle time, first call, etc.
Keep records of interactions and follow-up with customers if required. Use CRM/ Internal tools to log customer data, track issues.
Upsell or Cross-sell service when opportunities present.
Be aware of company policies, product/service features, and update or change.
Problem- Solving and ability to handle objections.
Familiarity with CRM tools/ call center telephony tools.
Day rotational shifts (Any 9 hours including 1 hour break).
Salary: 2 LPA- 2.5 LPA depending on experience.
Health Insurance, PF, attractive incentives and other benefits will be provided.
Teleperformance (TP)
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