Hiring For Customer support _International voice process_MNC

0 - 2 years

3 - 4 Lacs

Navi Mumbai Mumbai (All Areas)

Posted:1 month ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Key Responsibilities:
• Customer Payment Follow-Up:• Contact customers via phone, email, or written correspondence to collect overdue payments and outstanding invoices.• Maintain regular follow-up with customers to resolve any payment issues and ensure timely collection.• Document all communications with customers regarding payment status, issues, or resolutions.• Account Management:• Monitor accounts for payment delays and identify accounts that need immediate attention.• Review aging reports to prioritize and manage collections based on the age of the debt.• Update and maintain accurate records in the system for each customer account.• Dispute Resolution:• Investigate and resolve billing disputes, working closely with internal teams (sales, billing, customer service) to resolve issues effectively.• Ensure that customer concerns are addressed promptly and professionally to avoid delays in payment.• Payment Negotiation & Arrangements:• Negotiate payment terms, payment plans, or settlements for overdue accounts, while ensuring alignment with company policies.• Process and document any agreed-upon payment arrangements or adjustments.

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