Hiring for Customer Service International Process

Company Description

FiveS Digital is a technology-led Business Process Management organization with a strong focus on customer and community-centric solutions. With over 15 years of experience, we operate in 9 locations across India and are recognized for our diverse and inclusive BPM workspace. Our core business areas include Customer Experience, RPA/IPA-driven digital transformation, and Computer Vision/ML/NLP. Certified as a women-owned diversity unit by WeConnect International, USA, we remain committed to diversity, equity, and inclusivity as we grow.

Role Description

This is a full-time on-site role located in Noida for a Customer Service (Travel Process) position at FiveS Digital. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing information about travel services, and ensuring a positive customer experience. Day-to-day tasks include managing customer interactions via phone, email, and chat, maintaining customer records, and addressing customer concerns to enhance satisfaction and loyalty.

Qualifications

• Customer Support and Customer Service experience
• Skills in Customer Satisfaction and Customer Experience
• Proficient in Phone Etiquette and handling customer inquiries
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced environment
• Experience in the travel industry is a plus
• Bachelor's degree in Business, Communications, or related field preferred