Hiring for Customer Service - Kolkata

2 - 8 years

3 - 5 Lacs

Posted:6 days ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Managing customer accounts to ensure smooth operations.
  • Confirming freight bookings and tracking orders for timely delivery.
  • Providing shipment quotes and setting up shipments and documentation as needed.
  • Handling high volumes of inbound and outbound calls.
  • Building and maintaining strong relationships with carriers and customers.
  • Delivering exceptional customer service and promptly addressing client and carrier issues.
  • Serving as a professional representative of the company, setting a high standard for team members.

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